I'm looking through my ADI catalog and they have the Vodavi STS series systems. I'm trying to work out a bid using ESI for a 46 station realestate office, but I can't get the price as low as what the manager wants to spend.
With the Vodavi I can get the pricing down in that price range.
Are there any parts that are known to go bad (I've heard the battery's on certain vodavi systems die after 2 or so years)
What about a factory warranty, ADI said some items are a 5 year, some 2 and some 1 year.
Any input from anyone who's used these would be great!
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I think that they are a great little system. Like every other system on the market they could wear out after a while, but I have not experienced any failures like that after such a short time. Even if it did they would/should be covered under the warranty. Most all Vodavi products (at least for dealers) come with a 5 year warranty.
I believe that it is a Tecom system like the DX-80/120, and Tadiran ICE, but those are both good systems too. Basically they are great for the price, IMO.
I have a STS installed in real estate office. It has a double ksu setup, meaning it is configured 24 lines 48 stations.
At present i have 38 keysets installed on it. I used the inskin voice-mail with hardrive, as i wanted cell phone notification option for voice mail.
It has been in over a year and half. Problems? none. System is only as good as the installation.
I have over 50 systems installed in 3 years. Half having voice-mail on them.
Good warranty. I'm a believer, and good luck.
PS: You are close to using all your ports with the STS, if you have 46 stations. I would think twice about selling such a set up. You will be limited as far as expansion.
The STS is solid as a rock and I say that with hundreds of them installed in all different kinds of businesses.
I agree with STS E though, you are basically looking to sell the customer a system that is maxed-out from day one. I wouldn't do it.
There are larger Vodavi systems that offer the same feature set and reliability, but you have to be a dealer to sell them.
Sounds to me as if you are up against an impossible task. There is a major difference between small system pricing and large systems. We will help you any way we can with this, but as much of an STS fan as I am, I really think you will get yourself in trouble if you sell it to this customer.
Very good, reliable system. 2-year warranty on the voice-mail, 5-year on everything else. But, I wouldn't sell the STS for a system needing 46 phones. If you add a couple of DSS/BLF units you max out the system. Trust me, it will come back to bite you.
TJ, no need for correction. You are correct. Tecom (DHS) was not a great product at all. That's why Vodavi dropped them as a manufacturer pretty quickly and focused on developing the STS with LG. The DHS wasn't ever really something that Vodavi expected to be a big seller.
LG has very high levels of quality control. I ran a field failure report (nothing formal) for STS systems installed. We have had one OBF (out of box failure) per 127 phones installed for two consecutive years. Manufacturing defects are practically zero and software issues are minor and easy fixes.
We have installed a quite a few of the STSe systems and as Ed stated they are a great intro level system for small businesses compared to any of similar size. Also as Larry stated it is a big mistake selling any STSe system to any company of 25-30 phones in my opion, not that it can't support it you just are not leaving them room for enough growth and flexability. But the thing I would propose to you especially for a Real Estate office is step back and try and sell value on what you can deliver to him as far as fuctionality, benefits and ease of use and mobility for his agents. Try and not play the price game because if you do you have already lost. If he is a good business owner he will see buying the cheapest ist necessarily the the best for any business. Hopefully you won't take this wrong, and I am not intending to tell you the obviouse but I get this senerio everyday..."I have ABC company selling there solution at this price, what can you do...". This is your opportunity to make a stance in your ability to provide something other than the lowest price. Sell your company, your service your ability to be there in the time of need. Not to be just the lowest in town. Don't get me wrong I have dropped my pants time to time but I never feel good about it because it cheapens your real value to the client.
Since it is a "BID" I would quote the STS with it clearly written the expansion/configuration.
I have a ton of STS's on the street - great quality and the tech love installing them.
BUT as everyone above said its too tight. I would typically then quote a XTS-IP but since you arent a Vodavi dealer you will have to go to a different supply house system
If I where you a would check out the NEC DSX160
price and quality are about the same an in expands to 96 stations.
