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STS Flash VM intermittent empty message problem
#211852 08/09/07 12:04 AM
Joined: Aug 2007
Posts: 2
Skyler Offline OP
OP Offline
Joined: Aug 2007
Posts: 2
I'm having trouble with the voicemail on our 3-years old STS system which has In-Skin Flash VM.

I was a good newbie and did a bunch of searching and reading in this forum before posting a "Help me!" message, so I discovered that the first thing I need to do upgrade my VM software which is currently at 20051.

1. Is version 20053 the current version that I should upgrade to?

2. Where can I get the current version? I'm not a dealer, so I don't have access to the dealer section of the Vodavi web site.

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Re: STS Flash VM intermittent empty message problem
#211853 08/09/07 06:17 AM
Joined: Dec 2005
Posts: 639
Joined: Dec 2005
Posts: 639
Yes, 20053 is the latest version. However,if you are not an authorized dealer then you won't have access to the upgrade files. Honestly, you should call a Vodavi vendor, pay for an hour, and have it done properly. If you do the upgrade the wrong way you may end up losing more money than a service call.

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Re: STS Flash VM intermittent empty message problem
#211854 08/09/07 08:24 AM
Joined: Aug 2007
Posts: 2
Skyler Offline OP
OP Offline
Joined: Aug 2007
Posts: 2
Three years ago I helped my dealer install my system and I did a lot of the programming myself. He didn't have much Vodavi experience either, so we learned it together. I've got all the manuals, WinDBA, and Hyperterminal and I know how to use them. I'm an electrical engineer and a computer geek and I enjoy figuring out this kind of stuff. smile

I've got all of the system and VM settings backed up or recorded so that I can quickly restore any settings that get lost during the upgrade.

Two years ago my dealer went out of business and moved out-of-state and I've been maintaining the system on my own since then.

If I need to call Vodavi and get them to give me the files, I'll do that, but when I was reading the prior messages on this forum I got the impression that the 20053 files weren't a big secret and some of the regulars here would be happy to send me the zip file or point me to where I can get it myself.

Thanks in advance for your help! This forum is a gold mine of information about Vodavi systems and the posts I have read so far seem to have remarkably less bickering than most other forums. Kudos to all of you regulars who make this forum work!

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