web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#211940 08/23/07 04:01 AM
Joined: Aug 2007
Posts: 7
Member
OP Offline
Member
Joined: Aug 2007
Posts: 7
This is probably not difficult, but I cannot find it in my manual. How do I record a new message that plays when someone calls? We had a big change in staff and nobody seems to know (we're a small office). We all changed our personal voicemail, but there is a recording that tells what extensions to dial for certain people and now the names don't match. Help is greatly appreciated!

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#211941 08/23/07 04:06 AM
Joined: Jan 2005
Posts: 15,378
Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,378
Likes: 13
Do you know what kind of voice mail is being used?


Ed Vaughn, MBSWWYPBX
#211942 08/23/07 04:16 AM
Joined: Aug 2007
Posts: 7
Member
OP Offline
Member
Joined: Aug 2007
Posts: 7
We have a Starplus STS 24 button Vodavi phone. There are only five phones, four are being used and each of us has our own voicemail. Is that what you mean? It's just the first message that you hear when you call and nobody picks up that I need to change. There is a list of options and she says 'press 2 for list of extensions' and I need to change the names on that recording.

#211943 08/23/07 05:16 AM
Joined: Jan 2005
Posts: 15,378
Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,378
Likes: 13
Private message sent.


Ed Vaughn, MBSWWYPBX
#211944 08/23/07 04:45 PM
Joined: Aug 2007
Posts: 1
Member
Offline
Member
Joined: Aug 2007
Posts: 1
Ed. I am having the same issue. We took over a contract job, and the previous holder of the contract left the phone boxes and two phones. Starplus STS system. I need to get the old provider's info off the system. I have no install manual...no idea how to manage this system. My background is with Avaya Merlin systems. Please help!!! wink

Thanks!

Rob

#211945 08/24/07 01:36 AM
Joined: Jan 2005
Posts: 15,378
Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,378
Likes: 13
Private message sent.


Ed Vaughn, MBSWWYPBX
#211946 09/20/07 07:30 AM
Joined: Sep 2007
Posts: 1
Member
Offline
Member
Joined: Sep 2007
Posts: 1
I have this same question; I'm doing PC repair work at an office when the CFO asks if I can help him change things with the phones.

I'm working on a Starplus STSe.

After reading through some of the downloadable manuals, I'm wondering if this is something one could change in the System Administrator Mailbox menu? I would normally just check, but the password holders left already. I'm not asking for passwords, just if I'm looking in the right menu/direction.

#211947 09/21/07 09:35 AM
Joined: Jan 2005
Posts: 15,378
Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Offline
Moderator-Vertical, Vodavi, 1A2, Outside Wire
*****
Joined: Jan 2005
Posts: 15,378
Likes: 13
Yes, just about everything can be handled through the system administrator's mailbox menu. Sorry for the delay in responding. Your post slipped through the cracks. Welcome aboard! welcome


Ed Vaughn, MBSWWYPBX
#211948 10/20/09 06:56 AM
Joined: Oct 2009
Posts: 7
zdh Offline
Member
Offline
Member
Joined: Oct 2009
Posts: 7
Hello, I am having a similar problem - not being able to record a new message. I have the manual, but it is not very helpful in telling me how to access the admin mailbox, which is where I assume the main line message greeting can be changed.

#211949 10/20/09 07:08 AM
Joined: May 2002
Posts: 17,722
Likes: 18
Member
****
Offline
Member
****
Joined: May 2002
Posts: 17,722
Likes: 18
zdh, welcome to the board. Would you please open a new topic with your problem. The topic you've added your question to is pretty old.


Retired phone dude

Moderated by  EV607797, JWRacedog, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,109 Shoretel
187,715 CTX100 install
186,806 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 7
pvj 4
jc2it 4
Who's Online Now
1 members (Curlycord), 183 guests, and 408 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5