atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Hooking up a DID line to a STS/STSe

Hi all
One of my customers is ordering a DID line for fax use. Im reasonably well versed in the basic STS system but I have no exp with DID lines. I only know the very basics about them. Could anyone help me with what I would need to hook one up to a STSe system. Also any info on how they work is great.
Thanks
Greg

Is this on a PRI or T1? The STS does not support analog DID trunks.

Thanks
Im not sure can you offer some advise. Not to sound stupid but what is PRI?

If the DID line is for a fax machine, why would you want it "hooked up" to a Vodavi system?

DID is delivered in 3 ways, Analog trunk, T1 and PRI. If you look in the installation manual of the STSe, you will find that the only trunks you can get for the system are Loop Start, T1, and PRI. If you don't know what a PRI is, and it's offered by Vodavi, I would guess you probably don't have enough experience to even be talking with this customer about his DID trunk.

Now, that being said. It might just be possible that you're looking for a DID fax server which will take an analog DID trunk and convert the received faxes to emails and send them on their way. Something like https://www.sentron.com.hk/web/netfax.htm would work for starters and I'm sure searching the web for DID FAX SERVER will find a whole host of others. You might even stumble on the Exacom DID to loop converter.

Carl

BTW the Multi-Tech Routfinder Fax appliance looks exactly like the link above for a reason.

Thanks Carl
Yes the customer is only using it for fax and he is buying a DID to e-mail converter. The customer has been looking into everything and all equipment needed. I was only going to help in installing and programming. Up to yesterday it was my understanding that the DID line were not even going into the STS.
True I dont have the experience with DID lines.Im not selling this customer anything nor am I passing myself off to him as an expert. Im simply helping him. I am very technical and with the help of Vodavi and places like this I feel I should be able to gain experience.
I did place a call into Vodavi but got cut off after being on hold for a 1/2hr.

Thanks
Greg

It sounds like the customer is getting a faxfinder. Ask the customer what they are specifically getting and see you you can download the DOCs from the manufacturer's site.

Also who ordered the DID line? How many digits is it sending? Are they DTMF or rotary? is it immediate start, delayed start, or wink start? This is all stuff YOU need to know if they expect you to get their stuff working.

Greg,
Just as a firendly sugestion...get a STS/STSe manual as well as a book about basic telephony - and read it cover to cover, twice. If you are just "helping people out" and not charging them that is fine, more power to you. BUT, if you are charging them for your time you are passing yourself off as an expert - whether you spell it out or not; they are paying you for your expertise.

Honestly, a PRI or T-1 is very basic telephony terminolgy, even if you do not know how to install one on a system you should at least know what it is.

Again, it is great that you are getting into the biz :db: , but if you are going to do this the correct way you need to know your stuff, or at least have the basics down solid and use tech support for help.

Steve

I have the STS manual. I know the STS system reasonable well. I have installed a few dozen of them including VM.However I have never installed a T-1 line but I do understand them. I have never had the oppertunity to work with DID lines. The PRI term just didn't ring a bell. Im sure I have heard it before. Please guys dont take me for a total idiot. Sure Im a beginer when it comes to anything more than a basic system but Im trying to learn.I dont pass myself off as an expert in the phone field. Im sure there are more than a few "phone guys" who dable in other fields such as security or fire. If you asked me a question about them I would take the time to help even if to me it was a basic question. All Im looking for is a little guidance. Thanks for taking your time to help. But please dont point your finger at me and laugh because I dont know something. I just havent had the oppertunity to learn it.

TTech
Yes a fax finder. I did check out the manual. From speaking with the customer it sounds like the fax finder has a analog output port that he wanted to take into the KSU. From there we were going to hook a few fax mach to analog ports of the KSU. I explained to the customer that the fax finder unit would need to be able to send transfer digits if he wanted to send the faxes to diferent mach. To me it sounds like more trouble than its worth. Thank you for your help. Im starting to get a better understanding of the situation. I will talk to the customer and get more info.
The customer ordered the DID line. Its DTMF, Wink and 3digit.

thanks for your time
Greg

If this is a Multi-Tech Faxfinder, you are not going to be very happy. It has an analog INPUT port RF-120/220 that's looking for DTMF DID digits as a station port. It needs a DID to DTMF translator and you can either use the Callfinder DID product or go back to the internet for the Exacom box :-)

Just tell the customer he doubled his investment.

Carl