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Joined: Feb 2008
Posts: 3
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Joined: Feb 2008
Posts: 3 |
We have a system of aobut 3 or 4 years old and all the phones have went dead, it happened before but came back on. I check the service coming into the building and we get a dial tone. I am at a lost of what to do next.
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Joined: Feb 2005
Posts: 101
retired
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retired
Joined: Feb 2005
Posts: 101 |
First does the phone system do anything?
Can you call station to station?
If yes, cycle the power to the Ksu.
Check everything again, if it works now
consider power conditioning or a UPS.
If not then post back and we can suggest other things to try.
welcome to the board
"Everyone needs something to believe in. I believe I'll have another beer"
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Joined: Feb 2008
Posts: 3
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Joined: Feb 2008
Posts: 3 |
Thanks you for the welcome, we can't call from stations to station and the phones don't even have the date and time
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Joined: Jan 2005
Posts: 15,399 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,399 Likes: 18 |
Double check the small power switch on the left side of the cabinet. Someone may have bumped it, which is not hard to do. There's also a main power fuse that may have blown. It definitely sounds like a power-related issue.
Also, if there is a battery backup or UPS, remove it from the equation and plug the phone system directly into the wall outlet. When a UPS fails, no power gets through it.
Ed Vaughn, MBSWWYPBX
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Joined: Feb 2008
Posts: 3
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Joined: Feb 2008
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ok that worked do i have to do anything to reset the system, I am getting a busy sound in the middle of a call now on a different line.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
If you have something on the display of each phone like a code but no date and time then the system will need to be reinitialized.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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