|
|
Joined: Dec 2006
Posts: 93
Member
|
|
Member
Joined: Dec 2006
Posts: 93 |
I have a user on an XTS system ver 2.20 with a 12 button phone. The phone seems to be stuck in DND, if you try to call her the call goes straight to vm. The DND key is not lit, pressing the DND does nothing, dialing DND code does nothing. What am I missing?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jan 2005
Posts: 15,397 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,397 Likes: 18 |
Could the phone be forwarded directly to voice mail? Have them try dialing 640 on the dial pad without lifting the handset. If a confirmation tone is heard, that was the problem.
Ed Vaughn, MBSWWYPBX
|
|
|
|
|
Joined: Apr 2008
Posts: 146
Member
|
|
Member
Joined: Apr 2008
Posts: 146 |
If that doesnt work then unplug the phone and reprogram that station using flash 50 page b button 1. Just hit 1 hold. Then plug phone back in. That should reset that port. Any special flex button programming will have to be reprogrammed as well.
|
|
|
|
|
Joined: Dec 2006
Posts: 93
Member
|
|
Member
Joined: Dec 2006
Posts: 93 |
Thanks...I'll give all that a try
|
|
|
|
|
Joined: Dec 2006
Posts: 93
Member
|
|
Member
Joined: Dec 2006
Posts: 93 |
ok...640 didn't work, 662 didn't work. Had the user unplug the phone, changed type, put it back to 12 btn, programmed all the keys. Calls to that phone still go straight to vm ???
|
|
|
|
|
Joined: Jan 2005
Posts: 15,397 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,397 Likes: 18 |
Does this occur on internal calls or is it when the call is first answered by the auto attendant?
You may also want to check on a little-known feature code that frequently gets activated inadvertently. 644 toggles the "out of office" feature on and off which effectively places the station in do not disturb.
Ed Vaughn, MBSWWYPBX
|
|
|
|
|
Joined: Mar 2008
Posts: 457
Member
|
|
Member
Joined: Mar 2008
Posts: 457 |
Avit - what kind of voicemail you working with over there?
"There is one thing and only one thing in which it is granted to you to be free in life, all else being beyond your power: that is to recognize and profess the truth." - Leo Tolstoy
|
|
|
|
|
Joined: Dec 2006
Posts: 93
Member
|
|
Member
Joined: Dec 2006
Posts: 93 |
It is happening on internal/external calls that and calls transferred from the operator.I ended up removing all forwarding when busy and now I am able to call the ext. I don't believe the user was actually busy everytime I tried to call her. She generallt only takes a few calls a day. I'll check on code 644.
Thanks for all your help...
|
|
|
|
|
Joined: Apr 2008
Posts: 11
Member
|
|
Member
Joined: Apr 2008
Posts: 11 |
Does it say anything in the phone Screen
|
|
|
|
Forums84
Topics94,514
Posts639,943
Members49,846
| |
Most Online5,661
May 23rd, 2018
|
|
|
1 members (newtecky),
120
guests, and
30
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
