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Joined: Nov 2007
Posts: 95
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Joined: Nov 2007
Posts: 95 |
hello everyone. This is probably an easy question but how do I increase the number of rings before going into voicemail? Right now it only rings 3 times before going to voicemail and the users are complaining that it isn't enough time for them to get back to their desk to asnwer calls. If you can let me know I would appreciate it.
I went through the system and going into "Station Attributes". The only thing I see that might be related to time to pickup is "Day NO Ans Timer 00-99" on Page C. Well let me know. Thank you.
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Joined: Jan 2005
Posts: 15,397 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,397 Likes: 18 |
That's it. It is probably set at the default which is ten seconds. 15-18 seconds usually equates to about 5-6 rings.
Ed Vaughn, MBSWWYPBX
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
That is the option you need to change.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Apr 2008
Posts: 146
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Joined: Apr 2008
Posts: 146 |
Figure 4 seconds to a ring!!
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Joined: Jul 2007
Posts: 388
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Joined: Jul 2007
Posts: 388 |
Or tell them to be productive and stay at their desk and work.
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Joined: Nov 2007
Posts: 95
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Joined: Nov 2007
Posts: 95 |
thank you for everyone advise. It is very much appreciated 
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Joined: Nov 2008
Posts: 11
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Member
Joined: Nov 2008
Posts: 11 |
I have a XTS that goes to voice mail after 10 sec. I'd like to lengthen this because I am frequently at another desk across the room. I can't find "Station Attributes" in my manual. Would you mind walking me thru this?
Thanks!
Greg
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Joined: May 2002
Posts: 17,742 Likes: 36
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Joined: May 2002
Posts: 17,742 Likes: 36 |
Greg you'll get better response if you start your own topic instead of tagging on to a two year old one.
Retired phone dude
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