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#214284 10/31/08 09:59 AM
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Well, my company has been installing Vodavi STSe systems for about 6 months now and started having problems so severe that we had to replace 4 out of 8 KSUs within a month or so of installation. Has anyone else seen this kind of failure rate with STSe installations?

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#214285 10/31/08 10:01 AM
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Sorry, I hit OK too soon. So now we installed our first SBX IP 320 system for a customer and guess what...CO Line 1 is bad and we have to get a new unit shipped to us. We're really getting a poor image with our customers with all of these failures!

#214286 10/31/08 12:55 PM
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If your using the octopus cable that comes allready fitted with the rj11s check the fitting. I had a few of them with bad fittings on them. I havnt had to replace any sts ksu's though. Thats pretty wierd.

#214287 10/31/08 12:56 PM
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I have had only one STS fail and that was due to a lightning hit. I have had a number of them lose programming and will not reset due to the memory battery going bad...but after replacing that all is well.


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#214288 10/31/08 01:30 PM
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But we are talking about an SBX320 here. wink


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#214289 10/31/08 01:41 PM
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Cant tell you much about the SBX.

What do you mean when you said you had failures with the STS E ?

What is the issues with the KSU ?
Have installed over hundred, no problems.

Why did you have to replace 4 out of 8 ?


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#214290 11/01/08 04:15 PM
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I'm curious too. I have over 100 of them installed from the day they came out. The failures have not been above average for a small system.

Now the flash voice mail....Grrr....

#214291 11/03/08 06:58 AM
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Here are the issues that caused the STSe's to be replaced.

1 - Unit completely failed after running for 1 week.
2 - Right out of the box - Station 105 would not work at all.
3 - Fax detect feature would not work - replaced KSU and works fine now.
4 - CO Line volume on lines 1-3 very low. Changed all replaceable cards - no change. Changed KSU - works perfectly.

#214292 11/03/08 07:18 AM
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That my friend is a run of bad luck. Usually Vodavi's QC is much better than that.

#214293 11/03/08 07:52 AM
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Unless, they were made in different manufacturing
site ? That is a possibility.


-TJ-
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