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Joined: Mar 2008
Posts: 5
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Joined: Mar 2008
Posts: 5 |
I didn't see any post on this so correct me if it's already on here.
I have a customer who's system crashed. I replaced it with a new cabinet (STSe). The 30 button phones they had will not work on this cabinet.
If I plug in a 24 button phone on the port, it comes up and works. The 30 button phone tries to boot up, but only shows version info on the display and OK Sync.
My software version is 1.02
Any ideas?
Thanks
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Joined: Aug 2003
Posts: 5,155 Likes: 5
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,155 Likes: 5 |
You must have the "Gold" KSU to use 30-button sets.
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Joined: Jul 2004
Posts: 345
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Joined: Jul 2004
Posts: 345 |
The 30 button phones will only work with the Gold software package that is only given to the authorized dealers.
Scott
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Joined: Mar 2008
Posts: 5
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Posts: 5 |
Can an authorized dealer install the software in the cabinet we have or is there a physical difference?
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Joined: Jul 2004
Posts: 345
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Scott
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Joined: Mar 2008
Posts: 5
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Joined: Mar 2008
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Is that a yes to they can install it in our cabinet?
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Joined: Jan 2008
Posts: 195 Likes: 3
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Joined: Dec 2005
Posts: 818
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Joined: Dec 2005
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Yes, an authorized dealer of Vodavi should be able to install it on your cabinet. There of course would likely be a cost for the upgrade.
Steve
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
if the old cabinet was an STS with eproms rather than flash memory, you could just get a used cabinet and swap the eproms. That way you can keep the customer. Otherwise you may lose them to the dealer. You are in a sticky situation.
- Dave S. -
You can never appease your ideologue opponents.
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