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Joined: Jan 2007
Posts: 30
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Member
Joined: Jan 2007
Posts: 30 |
We have a Vodavi Starplus 96EX analog system. Lately our callers have been complaining that our voice volume is too low and they can't hear us. Only changes made recently is we had to install a new KIB and a new SIB card in the unit. Have the same COB board; could this be the problem? Do we need a COA board for audio enhancement? Doesn't seem likely since the voice volume was fine before. It just seems like the problem started about the same time we had to replace the boards. Any ideas would be appreciated. Any way to test this out? 
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
In a system that old it is hard to tell what could be causing the problem. Make some test calls right off the CO in the MPOE & see how they sound. You could try swapping boards.
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Joined: Jul 2004
Posts: 345
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Joined: Jul 2004
Posts: 345 |
Does the problem clear if the boards added are removed?
Scott
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Joined: Jan 2007
Posts: 30
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Joined: Jan 2007
Posts: 30 |
I'll do some testing and get back to y'all. Thanks for the suggestions so far. I'll welcome any other suggestions as well.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
When testing volume complaints at the MPOE, I like to call a local 1kHz db testing number. My test is pretty dumb. If the tone hurts my ear, the volume is good. No need to get out the equipment.
- Dave S. -
You can never appease your ideologue opponents.
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