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Joined: Dec 2006
Posts: 63
Member
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Member
Joined: Dec 2006
Posts: 63 |
Hi. Can an analog Dispatch on a DHS do an external call transfer? I have a customer who wants a call answered by the AA to be transferred to an external number when one of the digits in the menu are dialed. I seem to recall this being one of those things in the manual that said "contact tech support before changing this". Thanks.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
The easiest way is to transfer the call to a station that is off net forwarded to the outside number. That way the phone system actually handles the call.
Otherwise, have the Dispatch key action route the call to a custom command file. I usually do this by making the key action go to a menu and make the menu run the CF. With this method, it works better if you have TelCo call transfer. Then you can create a command file with a phone number that performs the CO flash action and then dials the number. However, to add the command file to the dispatch, you need to create it and then upload it to the system.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Dec 2006
Posts: 63
Member
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Member
Joined: Dec 2006
Posts: 63 |
Can I call forward a station off net on a DHS? I thought I could only external forward a CO line to a speed dial.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
ECF works for lines only.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Thanks Derrick. If I bring a user guide home :scratch: it may make life easier for you!
- Dave S. -
You can never appease your ideologue opponents.
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