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Joined: Jun 2005
Posts: 28
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Joined: Jun 2005
Posts: 28 |
When an external call comes in to the AA and then is transferred to an extension, the line rings here in the office, but the caller does not hear anything. There is a long pause (while the line is ringing 4 times) and then either the party answers or it goes to their VM. How do I make the ringing audible to the caller?
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Joined: Jan 2005
Posts: 15,402 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,402 Likes: 18 |
That isn't a pause, the caller is just placed on hold and the they receive silence during this time. Music on hold is one solution for this. Also, depending upon the system you have, ring back tone can be programmed. We'll need to know what system you have and the software level in order to assist further.
Ed Vaughn, MBSWWYPBX
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Joined: Jun 2005
Posts: 28
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Posts: 28 |
The model is Starplus STS. The software question is a bit of a problem. The guy who set this up for us is MIA. So I, as the designated rep for the office, try to figure these things out on my own, but I have very limited knowledge on the system itself. The User guide that came with the system is July 2003 issue 1.2 P/N 3552-00
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Station user guide isn't going to help. If you have an installation programming guide the feature is ringback on transfer and it needs to be turned on in admin programming. You may need a tech to walk you thru this one.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Ringback on Transfer is programmed in Flash 06.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Jun 2005
Posts: 28
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Joined: Jun 2005
Posts: 28 |
Ok. I have the install prog guide on CD. I found the ringback on transfer section referring to FLASH 06 and I understand what to do once there. I also have the admin password. How do I get to/use FLASH 06. What does that really mean. I am sorry for the ignorance here.
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Joined: Sep 2005
Posts: 971
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Joined: Sep 2005
Posts: 971 |
You make the changes in flash, using the ADMIN PROGRAMMING.
Derrick told you this in previous post.
-TJ-
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Flash 06 is the keystrokes to get to a group of features including ringback on transfer.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Jun 2005
Posts: 28
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Joined: Jun 2005
Posts: 28 |
Thanks guys!!! I got it. Now that I understand FLASH etc. I get hopefully get more annoyances solved.
Thanks for all your input!
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