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Joined: Mar 2009
Posts: 61
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So I have setup an off-net forward by doing a speed bin on the 3rd line to a cell phone the company receives an after hours call. My problem is that when the call comes in on line 1 or 2 then forwards after the parties hang up both of the co lines on the switch do not hang up. any input or a better way to do this?
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Joined: Feb 2009
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Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
If the CO is not sending the disconnect signal, you will have to set the conference/disconnect timer.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Mar 2009
Posts: 61
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ok i will try that today, but will that limit the length of the phone call itself?
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Joined: Mar 2009
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thats under 01 button 9 right?
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Joined: Jan 2005
Posts: 15,399 Likes: 18
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,399 Likes: 18 |
Yes, this timer will limit the duration of the off-net call with a one-minute warning tone prior to disconnect. The better solution is to have this problem corrected by the dial tone provider because this situation will also affect the operation of the voice mail.
Ed Vaughn, MBSWWYPBX
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Joined: Mar 2009
Posts: 61
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i dont have voice mail in this system, but i tried that timer and the system is still locking up both the phone lines
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Joined: Mar 2009
Posts: 61
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i just placed a call to it and hung up with the lines tied up and pulled the clips off of line 1 which the call came in on and the switch released both lines, so is the switch not recognizing the hang up or is it on verizons end?
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Joined: Mar 2009
Posts: 61
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instead of fowarding the one phone to a foward all since now they want the 3 lines to ring mulitple phones, i setup a night sevice and have the 2 lines ring assignment the speen bin of the cell phone number, but im still having the same problem with it locking up both lines
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
i tried that timer and the system is still locking up both the phone lines Did you wait for the timer to expire? The signal you need from your provider goes by several different names. Loop Supervision, Disconnect supervision, etc. A search on disconnect supervision found this method of testing for it posted by justbill: Quote: " If you have a toner with a continuity check on it, or a volt ohm meter just look for disconnect supervision at the demarc. Put the voltmeter or toner on the line, place a call, hang up. Very quickly the voltmeter should drop to zero than return to around 48 volts. The lamp on the toner should go out than back on. If this doesn't happen the CO is not returning disconnect supervision. Now this is on plain old pots lines. If you are using some type of IP based lines (cable) they probably don't even know what line supervision is. " - justbill
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Mar 2009
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yes i waited for the timer to expire and nothing and i did the test and got no change in voltage on hang up
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