|
|
Joined: Jun 2004
Posts: 310
Member
|
OP
Member
Joined: Jun 2004
Posts: 310 |
Got a customer who's complaining that when a caller is transferred into a mailbox (correctly ?)all that the mailbox owner hears is a hangup.
I tried myself and each time it worked properly.
Yet this customer has used the system for more than a little while, and only recently has this started happening.
Doesn't seem to be when callers call in after hours, just when they're transferred in.
Any one have any thoughts ?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
|
|
Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Is the station busy or idle? It could be the Busy greeting.
- Dave S. -
You can never appease your ideologue opponents.
|
|
|
|
|
Joined: Jun 2004
Posts: 310
Member
|
|
OP
Member
Joined: Jun 2004
Posts: 310 |
|
|
|
|
|
Joined: Sep 2005
Posts: 971
Member
|
|
Member
Joined: Sep 2005
Posts: 971 |
Ask the customer to demonstrate to you in person
how they transfer the call to voicemail box.
(play dumb)
Stand to the side of the customer and watch them make the transfer.
Do not suggest they may be doing something incorrect, but watch every key stroke they make.
You stated you could not duplicate the problem.
Let the customer duplicate it for you.
Oh, good luck
-TJ-
|
|
|
|
|
Joined: Apr 2009
Posts: 8
Member
|
|
Member
Joined: Apr 2009
Posts: 8 |
First guess is a user error. Watch them do the transfer. Would be guessing they are putting the caller on hold first.
|
|
|
|
|
Joined: Jul 2008
Posts: 26
Member
|
|
Member
Joined: Jul 2008
Posts: 26 |
It sounds like when they manualy transfer the line they are hanging onto the outside caller too long so the caller does not hear the mailbox greeting, and it records the hang up, also the user may have recorded "like" two seconds of silence as a greeting ( maybe the mute was on)and the outside party is confused, then hangs up. Do you here the greeting, silence or just the recorded name?
Members may mail me through this board, thank you.
|
|
|
|
Forums84
Topics94,299
Posts638,878
Members49,770
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
