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Joined: Oct 2008
Posts: 32
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Joined: Oct 2008
Posts: 32 |
I'm looking for a device that will record ALL calls and conversations on all lines, be able to archive the files and interface with a avaya partner system. Any ideas?
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
A few questions about the details of your set-up/request should help us narrow down a product search...
How many lines?
What type (POTS/PRI/SIP/etc.)?
How do you want it to interface with the system... via analog lines or digital stations, etc.?
Thanks!
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Joined: Oct 2008
Posts: 32
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Posts: 32 |
they have 3 pots lines and a partner phone system, so I think we could use an extension or directly into the incoming lines. They are an insurance agency and were told to record all calls and archive them for 7 years to avoid law suits
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Joined: Oct 2008
Posts: 32
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Steve - you are a man of few words but the digital-loggers sound like the right product - thanks. If anyone else has suggestions I'm open for alternatives.
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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We just installed on last week , seems to work pretty good , no complaints from customer
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Joined: Jul 2006
Posts: 731
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We use a product from Versa Dial. www.versadial.com
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Joined: Oct 2006
Posts: 111
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Joined: Oct 2006
Posts: 111 |
I have three Versa Dial 4 port PC based cards that were used for one project and then taken out of service...These are for analog lines only and require a PC to work. These might be available if you're interested. I would have to check with the "asset manager".
DT98
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Joined: Jan 2006
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Try this - https://www.trisys.com look at the Replay ATS Call Recording system. A little costly but works great. We have on in a power plant connected to an ESI Comserver 200. We are using it on all the analog ext's (6) at the facility. Cosmo 
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Joined: Jul 2004
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https://www.usbcallrecord.com They work with most all major manufacturers.
Scott
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