sundance-communications.com/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems XTS Question

Greetings,

I have a customer who needs the following setup, but I do not think it is 100% possible.

-Inbound call hits auto attendant.

-Caller dials 0 for operator.

-Operators extension rings 3-4 times (operator is on phone and cannot take call)

Customer wants an announcement type message to state that if this call is an emergency press (x), otherwise please leave a message.


Any ideas?

Thanks!

That pretty much depends upon which auto attendant is being used on the system.

Well, if you record this message in the operators mailbox, they can dial "0" before it beeps and go back to the operator, but if the operator doesn't answer, then you have to dial "0" again once the greeting comes on. The best way would be to set up a ucd group and play ran announcements, but like Ed said, it depends on which voice mail you have. It will not work with an analog Talkpath,but it will work with the digital talk path or the inskin voice mail cards ( flash and hard drive ).

Thanks.

Voicemail is an Inskins Flash.

I am a complete newb when it comes down to ACD UCD. Any advice is greatly appreciated.

As far as the annoucements go, will the caller have an option to go to voicemail if they choose not to wait on hold?

Thanks again!

It's not a simple thing to accomplish if you've never done it, but yes,"0" would point to say ucd group 550. In 550 you would have ran announcement 01 play a menu that says " press 1 to leave a message or continue to hold for the next available operator" . Make sure you have the "time out" option in the ran menu set to hang up. You can set it up to repeat as often as needed. Again, you may need phone support to do this because there are too many things that need to be set up for me to type out here. Call Vertical and t6hey should be able to help.

UCD is definately the normal way of doing this, but if you are uncomfortable with it here is another work around. Assign [0] to a virtual station with "call cover" at the Attendant. Dedicate 1-2 VM ports to a new hunt group and preset forward the virtual station to it and present the caller with a new CCR.