|
|
Joined: Nov 2003
Posts: 1,310
Member
|
|
Member
Joined: Nov 2003
Posts: 1,310 |
I'm not a Vodavi guy, so please bear with me...
Client has a Vodavi phone system (I'm certain of that) and would like the AA to answer on the 4th ~ 6th ring. Currently it answers on 3 rings and that isn't always enough time to get to the caller.
I didn't get a close look at the system itself, but it is a beige box, about 18 x 12 x 12. The phones indicate "Starplus STS".
Thanks in advance. :toast:
D. Ocean
Miami, FL
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
There are all kinds of forwarding timers in the system. This could be a line preset timer if more than one phone rings first or a station timer if only one phone rings.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
|
Joined: Nov 2003
Posts: 1,310
Member
|
|
Member
Joined: Nov 2003
Posts: 1,310 |
Hmmm...where to start looking/confirming?
I have a manual titled "Starplus STS Key Systems, Systems Programming and Operations Manual". There is a section on Programming the Voicemail System.
D. Ocean
Miami, FL
|
|
|
|
|
Joined: Nov 2003
Posts: 1,310
Member
|
|
Member
Joined: Nov 2003
Posts: 1,310 |
I guess a better question would be: Is the CFNA/timers setting in the phone system programming or the voicemail programming?
I notice in the manual there is a null-modem port which allows programming via laptop. Is that easier than through a set?
D. Ocean
Miami, FL
|
|
|
|
|
Joined: Aug 2003
Posts: 5,155 Likes: 5
Moderator-Vertical, Vodavi
|
|
Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,155 Likes: 5 |
It is done through system programming, not voice-mail programming. Programming through the phone is easier. Look under Flash 40, CO Line ...
|
|
|
|
|
Joined: Nov 2003
Posts: 1,310
Member
|
|
Member
Joined: Nov 2003
Posts: 1,310 |
Originally posted by nfcphoneman:
It is done through system programming, not voice-mail programming. Programming through the phone is easier. Look under Flash 40, CO Line ... I'm reading that section as we speak, but still don't see where to set the delay for answer...? CO Line Incoming Ringing Assignments: Flash rate Display ring assignments Release timer Reseize timer Guard timer Seize timer :confused: I'm also looking at the Flash 40 table(s) and don't see anything describing ring/answer delay.
D. Ocean
Miami, FL
|
|
|
|
|
Joined: Nov 2003
Posts: 1,310
Member
|
|
Member
Joined: Nov 2003
Posts: 1,310 |
OK, just nod if I'm getting warm:
Preset Forward Timer?
D. Ocean
Miami, FL
|
|
|
|
|
Joined: May 2002
Posts: 17,747 Likes: 37
Member
|
|
Member
Joined: May 2002
Posts: 17,747 Likes: 37 |
Retired phone dude
|
|
|
|
|
Joined: Nov 2003
Posts: 1,310
Member
|
|
Member
Joined: Nov 2003
Posts: 1,310 |
Great! What threw me off is the reference to "seconds" vs number of rings. So...just how many seconds is 4 - 6 rings?
D. Ocean
Miami, FL
|
|
|
|
|
Joined: May 2002
Posts: 17,747 Likes: 37
Member
|
|
Member
Joined: May 2002
Posts: 17,747 Likes: 37 |
I'd start with 20 seconds, that works out to about 4 or 5 rings of the phone. The audible the calling party hears is about 6 seconds per ring. Phone systems are all different, but I have my home system set for 5 rings (CO audible) and it's set at 20 seconds.
Retired phone dude
|
|
|
|
Forums84
Topics94,532
Posts640,045
Members49,854
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
331
guests, and
35
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
