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Joined: Nov 2003
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I'm not a Vodavi guy, so please bear with me...
Client has a Vodavi phone system (I'm certain of that) and would like the AA to answer on the 4th ~ 6th ring. Currently it answers on 3 rings and that isn't always enough time to get to the caller.
I didn't get a close look at the system itself, but it is a beige box, about 18 x 12 x 12. The phones indicate "Starplus STS".
Thanks in advance. :toast:
D. Ocean
Miami, FL
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Retired Moderator
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Retired Moderator
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There are all kinds of forwarding timers in the system. This could be a line preset timer if more than one phone rings first or a station timer if only one phone rings.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Nov 2003
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Hmmm...where to start looking/confirming?
I have a manual titled "Starplus STS Key Systems, Systems Programming and Operations Manual". There is a section on Programming the Voicemail System.
D. Ocean
Miami, FL
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Joined: Nov 2003
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I guess a better question would be: Is the CFNA/timers setting in the phone system programming or the voicemail programming?
I notice in the manual there is a null-modem port which allows programming via laptop. Is that easier than through a set?
D. Ocean
Miami, FL
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Joined: Aug 2003
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Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
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It is done through system programming, not voice-mail programming. Programming through the phone is easier. Look under Flash 40, CO Line ...
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Joined: Nov 2003
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Originally posted by nfcphoneman:
It is done through system programming, not voice-mail programming. Programming through the phone is easier. Look under Flash 40, CO Line ... I'm reading that section as we speak, but still don't see where to set the delay for answer...? CO Line Incoming Ringing Assignments: Flash rate Display ring assignments Release timer Reseize timer Guard timer Seize timer :confused: I'm also looking at the Flash 40 table(s) and don't see anything describing ring/answer delay.
D. Ocean
Miami, FL
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Joined: Nov 2003
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OK, just nod if I'm getting warm:
Preset Forward Timer?
D. Ocean
Miami, FL
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Joined: May 2002
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Retired phone dude
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Great! What threw me off is the reference to "seconds" vs number of rings. So...just how many seconds is 4 - 6 rings?
D. Ocean
Miami, FL
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I'd start with 20 seconds, that works out to about 4 or 5 rings of the phone. The audible the calling party hears is about 6 seconds per ring. Phone systems are all different, but I have my home system set for 5 rings (CO audible) and it's set at 20 seconds.
Retired phone dude
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