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Joined: Jan 2012
Posts: 2
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Joined: Jan 2012
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Hey all, stumbled across this site and everyone seems knowledgeable regarding the Vodavi systems so I thought I'd send my question your way  I was just recently hired into a position and one of my responsibilities is maintaining the STSe Key System here. One issue has thrown me in a loop though. When customers call, we have a simple greeting menu which tells them to dial an ext at anytime, press 1 for sales and 2 for support. However if a customer presses 0, it takes them to a mailbox, one owned by a finance employee. I would like to switch that to the support mailbox. What would I need access to, to change this and how would I go about doing this? I have all the necessary info such as passwords and such. My exp with this type of system is minimal so any help would be much appreciated. Thanks! :toast:
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
It depends on the voice mail. Flash based you need hyperterm and a straight through serial db9 cable. It it is the hard drive voice mail, you need admin software.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Jan 2012
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Digits are assigned in the Number Plan \ CCR menus.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Jan 2012
Posts: 4
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Joined: Jan 2012
Posts: 4 |
I have similar issue, but I do not have the software. I am new to Vodavi phone system.
Our STS system was installed in 2004, after some years, database got corrupted. I did re-initialized and re-programmed it using telephone. Everything seemed working fine like what it was except that when customer hear the system greeting, it does not go to voice mail when press '0', what it does is the machine operator says "Please hold while we transfer your call." It will just keep ringing.
In system greeting, it recognizes "Press 4" and it prompts "Select first letter of last name."
What do I need to do so when the customer press 0, it will go to voice mail?
Thanks!
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Joined: Mar 2004
Posts: 880 Likes: 1
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Joined: Mar 2004
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'4' is the default key for dial-by-name directory. Programming Menu 12 - PBX Administration - 3-digit. Change it to 5 or something that doesn't conflict with CCR's.
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Joined: Dec 2005
Posts: 651 Likes: 1
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Joined: Dec 2005
Posts: 651 Likes: 1 |
In the flash vm "0" in the ccr menu is useless. I'm not even sure why they put the option in the ccr because anytime someone dials "0" it follows the "operator assignment" that you have in menu optin 4 "auto attendant settings" for each vm port. Check that. If you have it going to an extension, you will need to make sure the ext. is forwarded to vm in order to leave a message in the attendants mailbox.
"I thought I was wrong once, but I was mistaken"
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