XTS digital phone goes offhook and dial by itself|Sundance Business VOIP Telephone Help

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XTS digital phone goes offhook and dial by itself #221202 03/01/12 07:36 AM
Joined: May 2008 Posts: 43 Queens, NY TCE Systems OP Member
OP TCE Systems Member Joined: May 2008 Posts: 43 Queens, NY	My customer has an XTS digital extension which goes on by itself and dials other extensions. It randomly does it. I already swapped out the phone and the problem stays on the extension. I checked to see if there was anything near the phone that could be causing interference but there is nothing out of normal.

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Re: XTS digital phone goes offhook and dial by itself #221203 03/01/12 07:44 AM
Joined: Dec 2005 Posts: 818 Tampa tampasteve Member
tampasteve Member Joined: Dec 2005 Posts: 818 Tampa	I have seen that before. We tried everything, swapping telephones, ports, card, cable pairs, etc. The cure: changed out the digital phone for a VoIP phone. We were lucky they used both digital and VoIP on site... Steve

Re: XTS digital phone goes offhook and dial by itself #221204 03/01/12 07:47 AM
Joined: May 2008 Posts: 43 Queens, NY TCE Systems OP Member
OP TCE Systems Member Joined: May 2008 Posts: 43 Queens, NY	They don't used VoIP.

Re: XTS digital phone goes offhook and dial by itself #221205 03/01/12 10:57 AM
Joined: Jan 2008 Posts: 3,821 Crestview Fla Derrick Retired Moderator
Derrick Retired Moderator Joined: Jan 2008 Posts: 3,821 Crestview Fla	Bad wiring or a bad port on the DTIB card. www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.

Re: XTS digital phone goes offhook and dial by itself #221206 03/01/12 11:26 AM
Joined: Feb 2009 Posts: 3,136 Eden Prairie, MN MnDave Moderator-Vodavi, Vertical, XBlue
MnDave Moderator-Vodavi, Vertical, XBlue Joined: Feb 2009 Posts: 3,136 Eden Prairie, MN	I've only seen it be the phone. But when you switch it to another port, I'd assign it a new number rather than use station swap. I've seen data corruption move along with those swaps. Then, if that fixes it, you could try the swap code. - Dave S. - You can never appease your ideologue opponents.

Re: XTS digital phone goes offhook and dial by itself #221207 03/02/12 02:33 AM
Joined: Dec 2005 Posts: 651 Likes: 1 Lexington, S.C. adteldon Member
adteldon Member Joined: Dec 2005 Posts: 651 Likes: 1 Lexington, S.C.	The only time I saw this was when a phone had a stuck button from someone spilling something on the phone. Since you already tried another phone, that's obviously not the problem. It may be bad wiring or a port issue like Derrick said. "I thought I was wrong once, but I was mistaken"

Re: XTS digital phone goes offhook and dial by itself #221208 03/02/12 05:02 AM
Joined: May 2008 Posts: 43 Queens, NY TCE Systems OP Member
OP TCE Systems Member Joined: May 2008 Posts: 43 Queens, NY	I swapped the cable yesterday from the system to the phone with a phone on the next desk. Problem followed the cabling.

Re: XTS digital phone goes offhook and dial by itself #221209 03/06/12 05:18 AM
Joined: Oct 2004 Posts: 1,492 central pa oobie Member
oobie Member Joined: Oct 2004 Posts: 1,492 central pa	I would swap out the line cord if its a 4 pin cord to a 2 pin cord and disconnected any unused pairs at the jack. That has always been the fix when I've ran into this issue. something causing interference on the 2nd pair.

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