|
|
|
|
Joined: Nov 2004
Posts: 149
Member
|
OP
Member
Joined: Nov 2004
Posts: 149 |
a customer is complaining that they're getting several phantom rings a day at the attendant phone
main number comes in on the PRI as a DNIS number prog'd to go to sta. 201
all programming is correct and the telco says there's no trouble on their end (big freakin surprise)
when a phantom ring occurs, there's no caller id info on the display.
i know we adix techs are few but has anyone seen this before, maybe even on a different switch? please gimme something i can cram down sprint's throat. :-)
"It's like the man said...never take life too seriously, you'll never get out of it alive" Bugs Bunny
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Sep 2004
Posts: 4,195 Likes: 2
Member
|
|
Member
Joined: Sep 2004
Posts: 4,195 Likes: 2 |
I am not an Adix tech but I have seen systems programmed for a no answer destination as the attendant. If you have a group of DID's someone make be using a predictive dialer thats hitting a number in you did group that isn't assigned. Just a guese.
|
|
|
|
|
Joined: May 2004
Posts: 108
Member
|
|
Member
Joined: May 2004
Posts: 108 |
I agree, if there is not an extension programmed in the DNIS table it will default to the attendant. You could send your unused DNIS digits to the voice mail hunt group and then the caller would have to dial zero to get to the attendant.
|
|
|
|
|
Joined: Nov 2004
Posts: 149
Member
|
|
OP
Member
Joined: Nov 2004
Posts: 149 |
all vacant dnis numbers are already prog'd to go to voice mail hunt grp, kind of a standard thing i do.
"It's like the man said...never take life too seriously, you'll never get out of it alive" Bugs Bunny
|
|
|
|
|
Joined: Dec 2004
Posts: 72
Member
|
|
Member
Joined: Dec 2004
Posts: 72 |
Check the limitations on the number of calls that can come to the station. I think you will find that the DID comes in as a intercom call and you may be allowed only a certain amount at a time. On the attendant station, verify that you have at least four loop keys that the calls come in on. I think you can have a total of 8 on the ADIX.
|
|
|
|
|
Joined: Mar 2004
Posts: 14
Member
|
|
Member
Joined: Mar 2004
Posts: 14 |
If the problem continues you might try getting in touch with Iwatsu tech support.
what vesion of software are you using?
|
|
|
|
Forums84
Topics94,283
Posts638,767
Members49,764
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
|
|
