Hi all, new to the board but been avid reader for a while. this site is great. the moderators and members seem to be awsome folks. Well back on topic. I am pretty good with the atlas systems but im stumped. the problem happens at random on the ex 30 when a call is transfered to a station. the voicemail answers as it should but when it gives the caller their options before letting them leave a message it skips back to the main menu.we are factory reps with Key Systems US so i contacted them and they sent out a new VM card. this did not fix the problem. when i called back another guy at their tech support said they have one other person who has had this problem. they said that the only fix is to send me a EX60. as i have not recieved it yet i was wondering if any one here has any ideas? thanks bryan