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Joined: Jun 2004
Posts: 15
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I have a customer who would like to forward calls from an internal extension to an outside number off and on throughout the day.
Is there a simple command to accomplish this?
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Joined: Jun 2004
Posts: 2
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Maybe you have already found the answer but here it is anyways.
Press FEATURE
Dial Call Forward All / DND code 60
You can the dial 9(or whatever trunk access code the system uses) plus your telephone number
Then press FEATURE
To cancel press FEATURE 69 FEATURE
Also this code sets DND to do so is FEATURE 60 FEATURE
To cancel is FEATURE 69 FEATURE.
aspire2be
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Joined: Nov 2003
Posts: 1,313
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you have to have it enabled in class of service and that class of service applied to that phone as well...........
1-8-08 is class of service
4-07 assign day class of service to phones
4-08 assign night class of service to phones
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Joined: Jun 2004
Posts: 15
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Your information was exact and flawless. After adding the class service it is working perfectly. Thanks a million!
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Joined: Nov 2003
Posts: 1,313
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Joined: Nov 2003
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no problem........any time!
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Joined: Sep 2004
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How do you add class service?
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Joined: Nov 2003
Posts: 1,313
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Joined: Nov 2003
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in 1-8-08
page 1 you'll need line key 1 set for call forward (going to need to be able to forward somehow)
page 2 you'll need line key 5 for b-n/a forwarding (again....going to need to be able to forward somehow)
page 3 line key 5 for trunk to trunk transfer (might not need this)
page 5 line key 4 for call forward off premise (the biggie)
all of this needs to be in some class of service (be it the default which everybody might be in) or some other class of service built for some specific phones that might need this service.
again to add class of service to phones is in 4-07, 4-08
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Joined: Sep 2004
Posts: 3
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Hey Chris,
I'm sorry if this is going to sound redundant, but I'm still lost. You refer to 1-8-08, and then subsequently to 4-07 for day class, and 4-08 for night class. I don't know what these mean or how to get there. Can you help?
Phil
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