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Joined: Sep 2004
Posts: 4,196 Likes: 2
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Joined: Sep 2004
Posts: 4,196 Likes: 2 |
It's a system NEC puts out (old Nitsuko) for the general public to buy and install. Panasonic and Vodavi have been doing it for years. Why I have a problem of someone complaining about posting pricing is that you don't even have to be certified to use it. It's like posting the cost of jack inserts between Graybar and Home Depot. If the local Joe thinks he can install it and get it done God Bless them...I am sure we all will charge the correct amount after it's screwed up. I was rather pissed when I first saw the DS phones because they look VERY simular to the i-series. But, the system is more like an onyx than an i-series.
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Joined: Mar 2003
Posts: 679
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I was talking to a field engineer the other day at NEC while working on a software issue on an Aspire system and could hear another tech support guy in the background trying to explain to someone about how the CO lines terminated on a USOC jack and plug for the DS series!
NEC tech support is plauged with calls by novice people installing the DS series systems, it causes dealers and techs valuable time and money for us to have to wait in "on hold land" while they have to deal with the "across the counter sales".
I wish they would drop it altogether and let dealers and techs who have paid for the training install these systems.
It gives the whole industry a bad look from people that think they can just hook up a pair of wires.....
DJ
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Joined: Oct 2002
Posts: 597
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You mean NEC is helping people that are not certified on the ds series?.... Its not hard to get certified just do the workbook and send the answers to NEC.
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Joined: Mar 2005
Posts: 97
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Joined: Mar 2005
Posts: 97 |
Hmmm,
I've installed a couple of the DS series. Pretty nice and feature rich for their size. Haven't had any problems so far with them breaking down.
Any contact info or a website to go to for getting certified on this system? I can see where having the cert would be beneficial in helping to sell the box and install.
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Joined: Oct 2002
Posts: 597
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You need to call NEC customer Care to get the workbook for Certification!
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Joined: Sep 2004
Posts: 188
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Posts: 188 |
It helps to have a system (but not mandatory) to use for programming when doing the workbook. I did my certification when I was installing a system and found it easier if you had a system to work with. If the system is for a customer be sure to default it and reprogram to customer specs before installing.
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Joined: Sep 2004
Posts: 4,196 Likes: 2
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Joined: Sep 2004
Posts: 4,196 Likes: 2 |
I just went and cleaned up a DS for customer 2 days ago. Never even touched one before but all the NEC/Nitsuko/Vanguard serial connections work with the system. Seems pretty straight forward...except for the fixed forwarding which seems a little vague IMHO. Apparently some 3 techs and 3 weeks later they couldn't get it working. I don't know how you couldn't with the manual. It is what it is, it's a low end, inexpensive system, that has a decent amount of features. The phones kinda look like the iseries and the Aspire phones had sex and this was there baby.
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Joined: Aug 2003
Posts: 1,573
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The next version of the DS phones which will be called the DSX are gonna look like the Aspire phones which will probably cause an uproar....
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