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We have 8 NEC 2000IVS/IVS2/IPS series phone systems all T1'd together and running fine through CCIS for 7 years now. CBLD/NEC both installed, NEC now troubleshoots on emergencies only.
I've figured out on my own how to get SMDR for all 8 systems to connect to AIMWorX at our main site. However, I have a couple questions on 3 of those sites that first have to connect to 2 of those 8 first before going to our main site.
I'm looking for someone who might be able answer a couple questions for a guy whose learning as he goes... me!
I have, ready to email, most important SMDR settings for all sites on one Excel sheet side by side. I also have a .gif diagram of all sites showing how they connect to each other. And a word document with 6 short questions. Anyone willing to at least take a look... please?
Thanks Guys
Rob
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I can try to help but would prefer to keep it here. or use a fourm called www.tek-tips.com ------------------ Hot Rod
Hot Rod
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Ok thanks Rod, here goes hope you can help:
Ok here is the setup of our sites: • Site 1= 2000IPS (Main site) • Site 2= 2000IVS T1 to Site 1 • Site 3= 2000IVS T1 to Site 1 • Site 4= 2000IVS2 T1 to Site 1 • Site 5= 2000IVS T1 to Site 1 • Site 6= 2000IVS T1 to Site 5 • Site 7= 2000IVS T1 to Site 3 • Site 8= 2000IVS2 T1 to Site 5
SMDR troubles I still can’t figure out:
• When site 5 (2500) calls either site 6 (2800) or site 8 (4500) I see the call, however, when either of those two sites call site 5 back I do not see the call.
• When site 3 (2300) calls site 7 (4100/4300) I see the call, however, when site 7 calls site 3 back I do not see the call.
• When any site other than Site 3 (2300) calls Site 7 (4100/4300) the same call will appear on two separate identical lines.
• When any site other than Site 5 (2500) calls either site 6 (2800) or site 8 (4500) the call will appear on two separate identical lines.
• On sites 6 (2800), 7 (4100/4300), and 8 (4500) I do not see any outside 10 digit calls i.e. (540) 555-1234.
• Site 4 (2400) I don’t see anything.
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Okay this will look weird but here we go, Site 5 has three CCIS links meaning that they have three CCH's Common Channel Handler's. 0-7 A703>X>0 A704>X>ZZZZZ X is for the CCH pointing back to Site 1 and ZZZZZ is for the Point code of site 1. A703>X>1 A704>X>ZZZZZ X is for the CCH pointing to site 6 and ZZZZZ is for the Point code of site 1. A703>X>1 A704>X>ZZZZZ X is for the CCH pointing to site 8 and ZZZZZ is for the point code of site 1. Site 6 and 8 Have one CCIS link pointing back to site 5 here is how it should look. A703>0>0 A704>0>ZZZZZ ZZZZZ is the point code of Site 1. Site 3 has two CCIS links A703>X>0 A704>X>ZZZZZ X is for the CCH pointing to site 1 and ZZZZZ is for the point code of site 1. A703>X>1 A704>X>ZZZZZ X is for the CCH pointing back to site 7 and ZZZZZ is for the point code of site 1 Site 7 has one CCH it should look like this. A703>0>0 A704>0>ZZZZZ ZZZZZ is for the point code of site 1
Try this and let me know,
------------------ Hot Rod
Hot Rod
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Thanks Rod,
All that is correct except for CMA703 at site 5.
Here is the way it is set: CMA703>0>0 CMA703>1>3 CMA703>2>3
I tried a while back setting CCH's 2 & 3 to a number 1 instead of a 3 and I lost communication to both sites. Therefore I put them both back to a setting of 3 (Not To Be Provided).
Everything else is already set the way that you suggested Rod. Let me see if I could dissect this Excel sheet to show you better how everything is setup. Hope this site has lots of room! hehe
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Site 1
COMMAND=08 08>040:0- 08>053:1- 08>368:0- 08>370:1- 08>377:1- 08>378:1- 08>379:0- 08>424:1- 08>425:1- 08>426:1- 08>463:0-
COMMAND=A703 A703>0:1- A703>1:1- A703>2:1- A703>3:1-
COMMAND=A704 A704>0:NONE- A704>1:NONE- A704>2:NONE- A704>3:NONE-
COMMAND=A726 A726>0:0- A726>1:0- A726>2:0- A726>3:0-
COMMAND=A727 A727>0:1- A727>1:1- A727>2:1- A727>3:1-
COMMAND=A728 A728>0:0- A728>1:0- A728>2:0- A728>3:0-
COMMAND=D000 D000>70:0- D000>76:0- D000>77:0- D000>79:0-
COMMAND=D001 D001>20:5- D001>21:0- D001>22:1- D001>23:0- D001>80:4- D001>81:0- D001>82:3- D001>84:1- D001>85:48- D001>86:33- D001>100:0- D001>104:0- D001>105:0- D001>106:0- D001>120:24- D001>140:0- D001>179:4- D001>239:1-
COMMAND=D003 D003>24:0- D003>26:0- D003>29:100-
COMMAND=D004 D004>55:0- D004>56:0-
COMMAND=D016 D016>0016:1- D016>0017:0- D016>0021:0- D016>0022:0- D016>0030:0- D016>0031:0- D016>0032:0- D016>0055:0- D016>0058:0-
COMMAND=D027 D027>0000:9- D027>0001:9- D027>0002:9- D027>0003:9- D027>0004:9- D027>0005:9- D027>0006:9- D027>0007:9- D027>0008:9- D027>0009:9-
COMMAND=D034 D034>0000:11- D034>0001:11- D034>0002:11- D034>0003:11- D034>0004:11- D034>0005:11- D034>0006:11- D034>0007:11- D034>0008:11- D034>0009:11-
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Site 3
COMMAND=08 08>040:0- 08>053:1- 08>368:1- 08>370:1- 08>377:0- 08>378:0- 08>379:0- 08>424:1- 08>425:1- 08>426:1- 08>463:1-
COMMAND=A703 A703>0:0- A703>1:3- A703>2:3- A703>3:3-
COMMAND=A704 A704>0:00001- A704>1:00001- A704>2:NONE- A704>3:NONE-
COMMAND=A726 A726>0:0- A726>1:0- A726>2:1- A726>3:1-
COMMAND=A727 A727>0:1- A727>1:1- A727>2:1- A727>3:1-
COMMAND=A728 A728>0:0- A728>1:0- A728>2:1- A728>3:1-
COMMAND=D000 D000>70:1- D000>76:1- D000>77:1- D000>79:0-
COMMAND=D001 D001>20:2- D001>21:0- D001>22:0- D001>23:1- D001>80:4- D001>81:0- D001>82:3- D001>84:1- D001>85:48- D001>86:33- D001>100:0- D001>104:0- D001>105:0- D001>106:0- D001>120:0- D001>140:0- D001>179:0- D001>239:0-
COMMAND=D003 D003>24:0- D003>26:0- D003>29:0-
COMMAND=D004 D004>55:0- D004>56:0-
COMMAND=D016 D016>0016:1- D016>0017:0- D016>0021:1- D016>0022:0- D016>0030:1- D016>0031:1- D016>0032:1- D016>0055:0- D016>0058:1-
COMMAND=D027 D027>0000:9- D027>0001:9- D027>0002:9- D027>0003:9- D027>0004:9- D027>0005:9- D027>0006:9- D027>0007:9- D027>0008:9- D027>0009:9-
COMMAND=D034 D034>0000:11- D034>0001:11- D034>0002:11- D034>0003:11- D034>0004:11- D034>0005:11- D034>0006:11- D034>0007:11- D034>0008:11- D034>0009:11-
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Site 5
COMMAND=08 08>040:0- 08>053:1- 08>368:1- 08>370:1- 08>377:0- 08>378:0- 08>379:0- 08>424:1- 08>425:1- 08>426:1- 08>463:1-
COMMAND=A703 A703>0:0- A703>1:3- A703>2:3- A703>3:0-
COMMAND=A704 A704>0:00001- A704>1:00001- A704>2:00001- A704>3:NONE-
COMMAND=A726 A726>0:0- A726>1:0- A726>2:0- A726>3:1-
COMMAND=A727 A727>0:1- A727>1:1- A727>2:1- A727>3:1-
COMMAND=A728 A728>0:1- A728>1:1- A728>2:1- A728>3:1-
COMMAND=D000 D000>70:1- D000>76:1- D000>77:1- D000>79:0-
COMMAND=D001 D001>20:2- D001>21:0- D001>22:0- D001>23:1- D001>80:4- D001>81:0- D001>82:3- D001>84:1- D001>85:48- D001>86:33- D001>100:0- D001>104:0- D001>105:0- D001>106:0- D001>120:0- D001>140:0- D001>179:0- D001>239:0-
COMMAND=D003 D003>26:0- D003>24:0- D003>29:0-
COMMAND=D004 D004>55:0- D004>56:0-
COMMAND=D016 D016>0016:1- D016>0017:0- D016>0021:1- D016>0022:0- D016>0030:1- D016>0031:1- D016>0032:1- D016>0055:0- D016>0058:1-
COMMAND=D027 D027>0000:9- D027>0001:9- D027>0002:9- D027>0003:9- D027>0004:9- D027>0005:9- D027>0006:9- D027>0007:9- D027>0008:9- D027>0009:9-
COMMAND=D034 D034>0000:11- D034>0001:11- D034>0002:11- D034>0003:11- D034>0004:11- D034>0005:11- D034>0006:11- D034>0007:11- D034>0008:11- D034>0009:11-
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Site 6
COMMAND=08 08>040:0- 08>053:1- 08>368:1- 08>370:1- 08>377:0- 08>378:0- 08>379:0- 08>424:1- 08>425:1- 08>426:1- 08>463:1-
COMMAND=A703 A703>0:0- A703>1:3- A703>2:3- A703>3:3-
COMMAND=A704 A704>0:00001- A704>1:NONE- A704>2:NONE- A704>3:NONE-
COMMAND=A726 A726>0:0- A726>1:1- A726>2:1- A726>3:1-
COMMAND=A727 A727>0:1- A727>1:1- A727>2:1- A727>3:1-
COMMAND=A728 A728>0:1- A728>1:1- A728>2:1- A728>3:1-
COMMAND=D000 D000>70:1- D000>76:1- D000>77:1- D000>79:0-
COMMAND=D001 D001>20:2- D001>21:0- D001>22:0- D001>23:1- D001>80:4- D001>81:0- D001>82:3- D001>84:1- D001>85:48- D001>86:33- D001>100:0- D001>104:0- D001>105:0- D001>106:0- D001>120:0- D001>140:0- D001>179:0- D001>239:0-
COMMAND=D003 D003>24:0- D003>26:0- D003>29:0-
COMMAND=D004 D004>55:0- D004>56:0-
COMMAND=D016 D016>0016:1- D016>0017:0- D016>0021:1- D016>0022:0- D016>0030:1- D016>0031:1- D016>0032:1- D016>0055:0- D016>0058:1-
COMMAND=D027 D027>0000:9- D027>0001:9- D027>0002:9- D027>0003:9- D027>0004:9- D027>0005:9- D027>0006:9- D027>0007:9- D027>0008:9- D027>0009:9-
COMMAND=D034 D034>0000:11- D034>0001:11- D034>0002:11- D034>0003:11- D034>0004:11- D034>0005:11- D034>0006:11- D034>0007:11- D034>0008:11- D034>0009:11-
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Site 7
COMMAND=08 08>040:0- 08>053:1- 08>368:1- 08>370:1- 08>377:0- 08>378:0- 08>379:0- 08>424:1- 08>425:1- 08>426:1- 08>463:1-
COMMAND=A703 A703>0:0- A703>1:3- A703>2:3- A703>3:3-
COMMAND=A704 A704>0:00001- A704>1:NONE- A704>2:NONE- A704>3:NONE-
COMMAND=A726 A726>0:0- A726>1:1- A726>2:1- A726>3:1-
COMMAND=A727 A727>0:1- A727>1:1- A727>2:1- A727>3:1-
COMMAND=A728 A728>0:0- A728>1:1- A728>2:1- A728>3:1-
COMMAND=D000 D000>70:1- D000>76:1- D000>77:1- D000>79:0-
COMMAND=D001 D001>20:2- D001>21:0- D001>22:0- D001>23:1- D001>80:4- D001>81:0- D001>82:3- D001>84:1- D001>85:48- D001>86:33- D001>100:0- D001>104:0- D001>105:0- D001>106:0- D001>120:0- D001>140:0- D001>179:0- D001>239:0-
COMMAND=D003 D003>24:0- D003>26:0- D003>29:0-
COMMAND=D004 D004>55:0- D004>56:0-
COMMAND=D016 D016>0016:1- D016>0017:0- D016>0021:1- D016>0022:0- D016>0030:1- D016>0031:1- D016>0032:1- D016>0055:0- D016>0058:1-
COMMAND=D027 D027>0000:9- D027>0001:9- D027>0002:9- D027>0003:9- D027>0004:9- D027>0005:9- D027>0006:9- D027>0007:9- D027>0008:9- D027>0009:9-
COMMAND=D034 D034>0000:11- D034>0001:11- D034>0002:11- D034>0003:11- D034>0004:11- D034>0005:11- D034>0006:11- D034>0007:11- D034>0008:11- D034>0009:11-
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