sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems NEC Telephones & Systems NEC Electra 120 Trouble w/Trunk Grp

I'm a Notel/Avaya guy who got roped into an NEC Electra 120.....

I've got a customer that was given an Electra 120. They would like to be able to dial 9 to grab 1 of the 8 COs to dial out on. Seems simple enough. Here's what was done:

I verified the 1 digit access code which grabs Trunk Group 1, I also verified that Trunk Group 1 contains CO1-8. Line Key selection is Telephone Mode and Line Key Selection for Telephone Mode is setup for line buttons TRK GRP 01.

However, when dialing a 9, the screen displays "error" and you get a fast busy. I know I'm missing something ridiculously easy.

Any help would be appreciated.

the nec is a little different than nortel/avaya/lucent/at&t (or whatever their name is this week)


it sounds like the lines do NOT appear on the phones.

on the above if a line doesn't appear on the phone it "lands" on the intercom keys. NOT SO with the nec! it needs some place to "land" the call. in the nec world it is called cap (short for call appearance) keys.

some more reading here:
https://www.sundance-communications.com/forum/Forum14/HTML/000075.html
https://www.sundance-communications.com/forum/Forum14/HTML/000482.html


the trunks (by default unless someone changed it) should have already been in trunk group 1 (dial 9). this is program 3-03

now you'll have to either assign all of the lines to all of the phones OR use cap keys, or a combo of both.

if you go the cap keys route, you'll need to know that if someone puts a call on line 1 on hold the other phones with cap keys do not see it! the call will have to be parked or transferred to the ext needed.