sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems NEC Aspire S with Vonage Service and Interuptions

I have a NEC Aspire S system. Here is my problem. I have it hooked up to 4 Vonage VoIP phone lines. I have been going on with Vonage for months about the following problem:

If a caller calls me and my voicemail picks up and the caller hangs up, my system does not recognize that the caller hung up. Hence, I come in the morning and have 80 new voicemails and each voicemail is the tone of "a fast busy signal as if someone left the phone off the hook"

I think this has to do with the fact that its a VOIP line and not a regular landline. Is there any fix for this? It's really annoying.

You are not getting a disconnect signal.


If you are using a linksys router see below:

www.sundance-communications.com/cgi-bin/ultimatebb.cgi?ubb=get_topic;f=1;t=000827#000009

Has to do with Vonage totally.

And Vonage is telling me it has to do with NEC unable to detect when a VOIP hangs up. I am getting frustrated.

How do you have the VM set UP?

First set the voicemail/Auto-Attendant Dial action table so that the caller has to dial something to get a result. Relying on a disconnect signal is good but it may not always work. By forcing thhe caller to dial something then you can set the timeout function to say good bye and hang up.

There is usually just enough noise on the line that the Voice mail will go ahead and record "dead air" and will result in a lot of blank messages.

I always set my auto-attd. this way and if I get disconnect signals even better, but by forcing them to dial some thing means that the people who just call and then hang up, the timeout function just hangs up.


DJ

Tip & Ring,

Thank you for the detailed post you sent me to. I had Vonage do exactly what that guy wrote in the post. They changed the settings to ".2" anyhow I am still having this problem.

Say you call into my PBX and the voicemail picks up, then you hang up the phone, my system does not recognize that you hung up the phone.

Any help will be appreciated!

Are you stating that as a caller if I call into your system, the Auto Attendant answers, I either dial your extension number and am transfered to your extension, ring no answer,and the VM gives me your greeting and I leave a message, the VM never hangs up? OR do I dial your system dont dial anything and hang up and the VM never hangs up?

In the first situation the VM should time out after I leave a message unless there is a significant amount of noise(Hiss,static)that would keep the call going. Also the Intramail Basic options has a subscriber message length default of 2 minutes maximum message length.


In the latter if you set the dial action table parameter for TIMEOUT to hang up then the VM will hang itself up after the timeout. ( At default the TIMEOUT parameter in the dial action table is set to unscreen transfer to 301.)

One other thing to check are the lines programmed for disconnect in programming? (Analog trunk setup)


DJ

DJ,

It is the latter one. When you call into my voicemail and hang up my voice mail does not hang up.

I will have our programmers change the settings as per what you have said.

Please explain what you mean about checking if the lines programmed for disconnect in the programming Analog trunk setup.

Thanks!

I have spent a nice part of the day today speaking to Vonage and the NEC Dealer. Basically I had vonage switch the loup current disconnect to 200ms as the other guy from the forums suggested. Then after speaking to the dealer he told me to have them switch it to 600ms and not 200. This did not either work. I was told by the dealer that the problem still has to be Vonage and not NEC. I feel like I hit a wall. If anyone can help me get down to the bottom of this I will really appreciate it!

Question:

Are all the lines coming in from Vonage or do you have any lines coming from the local telco?

If you have any lines coming from the telco, have someone call you on that line, answer it at a phone and put it on hold.
Have the person calling you then hang up.
After they hang up the line on hold should stop blinking and go out. (may not do it immediantly as the telco may not provide immediant disconnect signal but should send a disconnect after a few minutes due to off hook timeout)

If this works try the same thing on one of the vonage lines.

An alternative is to have the tech using a Harris TS series test set in off hook mode and watch the led's show the polarity and the disconnect signal.


DJ