sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems where can I find DID mappings?

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NEC NEAX 2000 IVS

Using the MOC (matwork32) terminal, is there a way I can see what DID's are mapped to what extensions?

We recently had a vendor come in and set up a new voicemail server, as well as a new ACD system. I am having a few users complain that sometimes their DID number goes to a different person that it is supposed to go.

We are set up a little strange here because some of our people are set up with personal queues. Therefore if you call 123 from the auto attendant, the voicemail routes it to Pilot #4123 in the ACD. the ACD then sends it to CCV 23:1, which (i think) routes it to 4223 if they don't answer, which in the moc terminal is set up under e600 to go to 4600 (voicemail).

Everything looks to be ok I guess, so I thought maybe the number wasn't moving from the DID to the ext correctly.

Any thoughts?

If PBX receive 4 digits and Digit conversion on DID call used (This is the most frequenntly case)

CM3512>xx:3
CM3518>xx:0

I use brute force.
I have written small program that generate script

CM7600>0000:
............
CM7600>9999:
then press Get Second Data and wait results

My apologies, but I don't understand what you mean by CM3512>xx:3, CM7600>0000:, etcx.

Could you please break it down a bit more for me?

The only thing I am familiar with in MOC is e600, e603, etc for forwarding calls.

In Moc mode just as you would enter E600 enter 3518 (so the entry would be / to get the command prompt 3518 then the space bar for de then you need to enter the trunk route number for your DIDs then de [the space bar] to see what it is set to). If it is set to 0 then digit conversion is used and you then need to check command 3512 the same way we checked 3518. this will give you a number from 0 to three, add 1 to this number and that is the number of digits you recieve from the exchange.

You then go to command 7600 (that is at the command prompt enter 7600 de (space bar) then the first extension number in your number range (using the same number of digits we got from 3512) then de ( do I have to keep typing space bar everytime I put de)? The data you get back is what it is converted to (assuming you mean IVS and not IVS2 when you told us the system type) if you get "none" as the returned data it means that the number is passed through without conversion.

Just a note, if you don't know your route numbers use command 3000 entered as above starting at 001 and use the enter key to step through the programmed lines to find out what routes are in use, the did route should be fairly obvious.

cm3000>001:20
...
...
cm3000>022:20
cm3000>023:21
cm3000:024:22
cm3000:025:23
...
...
cm3000:046:23
cm3000:047:ERROR
cm3000:048:ERROR
...
...

cm3518:20:0
cm3518:21:0
cm3518:23:0

cm3512:20:2
cm3512:21:2
cm3512:23:3

our phone numbers here are xxx-8801 through xxx-8899, and yyy-3000 through yyy-3013 (yyy-3001 not included). Our extensions are 101-199 and 575-587, and 610.

A few examples is xxx-8867 is ext 126, yyy-3004 is ext 576.

The only decent continuous block I get under cm7600 is
cm7600>800:042
cm7600>801:043
...
...
cm7600>898:140
cm7600>899:141

and

cm7600>001:001
cm7600>002:002
...
...
cm7600>013:013
cm7600>014:147

So what is the step that I am missing?
On a side note, it may be helpful to note this. The cover on or phone equipment says IVS, but we had an upgrade recently and the software says "for IVS2" so we may have that. So I may have been mistaken with system type.

It's very simple

cm7600>800:042

You get from C.O. three digits "800"
Then in CM7600 for received digits "800" is assigned conversion block 042. And at last
in CM7601>042:xxx you can find destination of incoming call. As a rule it's extension number.

Yes, as you said IVS I posted the sequence for that but you have an IVS2 Retro and this is one area that changed with the upgrade. in the IVS you simply told the incoming digits their new destination. In the IVS2 you send them to a conversion block and this block can have different destinations for day, night, mode A & mode B.

Resen has shown you how to deal with this for the day mode. If you want to change any of the other modes then you use the 760X command for that. It may well be that it is the night setting being different that makes the calls go to the wrong destination only occasionally.

Note

7601 Day
7602 Night
7603 Mode A
7604 Mode B

If you don't have a command manual let us know and we can post a link to one you can download.

At last I obtain CP24C R10 and MATWorX v11!

I have found that there is simple way to scan what digits NEAX receive and convert.

CM7699>0000-0999:incoming digits.
You mast input 7699>0000: then press DE(F8) until
receive second data NONE. First Data is a conversion block. This is work from R8 3300 (possible and in previous versions). CM7699 scans assigned cells in memory until find empty cell (NONE).

MATWorX can do this automatically: Menu->Trunk->Digit Conversion.

Sorry.
I mistake. In CM7699

First data - assigned memory cell sorted from the lowest incoming digits to the highest

0000-0999 for Development Table 0
1000-1999 for Development Table 1

Second data - xxx,yyyy
xxx - conversion block
yyyy - incoming digits