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Joined: Jun 2004
Posts: 261
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Joined: Jun 2004
Posts: 261 |
Has anyone programmed the ACD function on the IPK II.The manual is very confusing and sales of course sold a product that we were not ready for..
Scenerio:
Calls come in rings to ext 101,103,104,105 _ ok
If NA then calls drops into a queue to be picked up in order it was received OR can leave a message. ext 101,103,104 to be agents.
Message : your call is important to us please stay on the line...blah,blah..or press x to leave a message and someone will get back to you.
On hold 30 secs...2nd message...All of our agents are currently busy you can continue to hold or leave a message.
On hold 30 secs. 3rd message. Please leave a message after the the beep and we will call you back ASAP.
and it has to be in 2 languages...simple right..BUT we have never been able to get the ACD to work right.,..has anyone????
Thanks,
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Joined: Aug 2006
Posts: 6
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Member
Joined: Aug 2006
Posts: 6 |
HAVE A SETUP GUIDE FOR ACD AND CERFIED AS WELL, PM ME AND I WILL HELP U OUT
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Joined: Mar 2003
Posts: 680
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Member
Joined: Mar 2003
Posts: 680 |
Has this system had the ACD activated via PC Pro?
The IPK II does have the ACD programming built in , but it wont work until its activated.
You will have to use the Voice mail to have 2 languages in your ACD Que's. The VRS can only do one language and currently its only English.
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