|
|
|
|
Joined: May 2006
Posts: 7
Member
|
|
Member
Joined: May 2006
Posts: 7 |
We have about 40 DTR-8D-2 ACD phones for our agents. We have had problems recently where 1 or more agents get "stuck"; they can't log out, go into break, or anything. Whatever mode they are in, they are in. This is a two fold question.
1) Is there something I can do to force a user to log out of the system
2) We have been restarting 2 services on the server when this happens to multiple people, and it forces everyone out, and everything works when the system comes back up. Except our receptionist split comes up in night mode, and we have no idea why. Any thoughs?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Apr 2005
Posts: 2,526 Likes: 4
Member
|
|
Member
Joined: Apr 2005
Posts: 2,526 Likes: 4 |
What system and software version?
We get old too soon, smart too late
|
|
|
|
|
Joined: Oct 2006
Posts: 12
Member
|
|
Member
Joined: Oct 2006
Posts: 12 |
We've had a problem with our consoles locking up too. It will usually be one or two at a time and I'll reset the card. This just started to happen recently and it has happened on all four of our consol cards but not all at the same time. Dangit.
|
|
|
|
|
Joined: Jul 2006
Posts: 731
Member
|
|
Member
Joined: Jul 2006
Posts: 731 |
This sounds like a common issue with an ACD Plus card. Is this what you have?
|
|
|
|
Forums84
Topics94,543
Posts640,068
Members49,856
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
|
|
