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Joined: Jun 2006
Posts: 123
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Joined: Jun 2006
Posts: 123 |
Does anybody know if there is a way to change the settings on how smdr is sent?For exaple I have a customer that had a mitel,smdr would show the call go to the intended extention then to voicemail.Sence I put in the ds2000 it only shows the final destination being the voicemail ext(501,502,ect.)They need to be able to see what ext. is being called to begin with.Does this make sence? Thanks Jayman
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Joined: Sep 2003
Posts: 776
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You mean its only showing the vmpilot numbers...not the actual subscriber extension?
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Joined: Jun 2006
Posts: 123
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Posts: 123 |
Exactly what its doing,is there any way to get it to show the subcriber ext before it shows the pilot number?
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Joined: Jun 2006
Posts: 123
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Joined: Jun 2006
Posts: 123 |
Help!!! this guy is hounding me,I get find any way to change the data format of th SMDR.Is it possible?? Thaks Jason
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Joined: Jun 2006
Posts: 123
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Joined: Jun 2006
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Oh! I'm not drinking I think my keyboard is!!
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Joined: Jun 2006
Posts: 1,624
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Joined: Jun 2006
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Jayman,
I've been dealing with some DS DSX SMDR and CTI issues myself lately. Very difficult to get straight forward answers. From what I have gleaned from tech support (which seems to have been down past 2 days) and my NEC rep, there is no way to manipulate the SMDR without call accounting software to play some tricks with the info for you. This is a new area for me on these guys, so I'd be welcome for anyone else to chime in with better news...
"I'm the one that has to die when it's time for me to die, so let me live my life, the way I want to."
-- Jimi Hendrix
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