web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#233196 02/22/07 02:45 AM
Joined: Feb 2006
Posts: 8
Dlev Offline OP
Member
OP Offline
Member
Joined: Feb 2006
Posts: 8
We have a customer with an NEC Electra Elite IPK that was put in by another company. Their voicemail doesn't work (Not sure that it ever has) and they want us to fix it.
It is an EliteMail CTI. I hooked a monitor up to it and rebooted the card and after a couple of minutes of booting I get this message "The program pointed to by the set Runworkplace = line in the config.sys, this file could not be started. Winstartapp returned %1."
I press ok in the dialog box for this error and the screen goes blank and that is all it does from there. The Shutdown, SW, and Bios Leds are all off.
I rebooted 3 times and got the same thing each time.
I don't know a lot about NEC and have never worked on this voicemail before, so don't rule out something simple.
Thanks

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#233197 02/22/07 12:49 PM
Joined: Nov 2003
Posts: 1,313
Member
Offline
Member
Joined: Nov 2003
Posts: 1,313
depends on how old it is. the older models run os2 (YIKES!)

not sure what the newer ones run but the os2 versions were very funky

#233198 02/22/07 06:19 PM
Joined: Aug 2005
Posts: 2,125
Member
Offline
Member
Joined: Aug 2005
Posts: 2,125
I'm not sure how CTI relates to the CMS, FMS, and VMS, that I've worked on, but I believe that setting switches 1 and 3 to "on" and then rebooting will force it to come up in maintenance mode.

Then you can either run a diagnostic option, or exit to DOS and edit the config.sys file.

So, how old is this VM?

#233199 02/23/07 04:00 AM
Joined: Feb 2006
Posts: 8
Dlev Offline OP
Member
OP Offline
Member
Joined: Feb 2006
Posts: 8
Yep, this one is definately OS2.
I have switches 8 and 9 set to ON. There is a bank of 4 Dip switches, 1,2 off. 3, 4 on. But According to the manual I have these set right.
I don't know how old, I think they have the older voicemail.
I kept downloading voicemail manuals for this system and kept getting the wrong one, I'm thinking, "how many voicemail systems do they make for this system"

#233200 02/23/07 01:18 PM
Joined: Nov 2003
Posts: 1,313
Member
Offline
Member
Joined: Nov 2003
Posts: 1,313
vms, cms, vmp, fms, cti are all made for the ipk.

do you even hear the drive spin up?

#233201 02/25/07 09:07 AM
Joined: Feb 2007
Posts: 11
Member
Offline
Member
Joined: Feb 2007
Posts: 11
Don't waste your time. Sell them an elitemail cti lx and move on. Why revive a dinosaur only to be obsolete and at best unstable. RIP.


Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,696
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,709 CTX100 install
186,795 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 12
TDKs79 8
teleco 4
Who's Online Now
1 members (Toner), 155 guests, and 248 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5