Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
NEC Electra Elite IPK auto attendant/ vociemal problem
#234783 08/07/07 08:20 AM
Joined: Nov 2004
Posts: 11
Member
OP Offline
Member
Joined: Nov 2004
Posts: 11
Hello all,

I have a Elite IPK system in a remote office in DC that is having problems. I dial in from my NY office and get the greeting. Now when I dial a users ext or 1 to get the directory, noting happens.
It goes to the general vm box. Now I can't reach my users or leave any voice mail. I already had them rest the system by powering down and restarting the elite ipk and that didn't help resolve the issue.

Is the auto attendant off? can I turn it on? can I set it so people can reach my users by dialing their ext?

Any help would be great.

EMP & Lightning Home Surge Protection
EMP - Click Here!
Re: NEC Electra Elite IPK auto attendant/ vociemal problem
#234784 08/07/07 08:55 AM
Joined: Jul 2006
Posts: 171
Member
Offline
Member
Joined: Jul 2006
Posts: 171
Have each of your users check there forwarding, by default it would be 43 and the pilot of voicemail. I field a lot of calls similar to your question, If you dial a users extension in voicemail it will transfer to the extension. If you do not have music on hold the caller will hear nothing but silence and with out the call forwarding being set they will never be able to leave a message.

Re: NEC Electra Elite IPK auto attendant/ vociemal problem
#234785 08/07/07 09:01 AM
Joined: Jul 2006
Posts: 171
Member
Offline
Member
Joined: Jul 2006
Posts: 171
Have each of your users check there forwarding, by default it would be 43 and the pilot of voicemail. I field a lot of calls similar to your question, If you dial a users extension in voicemail it will transfer to the extension. If you do not have music on hold the caller will hear nothing but silence and with out the call forwarding being set they will never be able to leave a message.

Re: NEC Electra Elite IPK auto attendant/ vociemal problem
#234786 08/07/07 09:06 AM
Joined: Nov 2004
Posts: 11
Member
OP Offline
Member
Joined: Nov 2004
Posts: 11
how do I do that?
feature-43- feature? will the display say whether forwarding is on or not?

Re: NEC Electra Elite IPK auto attendant/ vociemal problem
#234787 08/07/07 09:51 AM
Joined: Jul 2006
Posts: 171
Member
Offline
Member
Joined: Jul 2006
Posts: 171
Press speaker dial 43 and then what ever the pilot number is to voicemail (same number the user dials in to check there messages), you should hear a solid set tone. Press speaker to hang up.


Moderated by  DrPbx, ttech 

Link Copied to Clipboard
Forum Search
Most Recent 5 Post
TDA50G power consumption
by kenc - 09/27/20 01:23 PM
Caller ID and Panasonic PBX/VMS & ATT
by DonaldR - 09/25/20 01:42 PM
Comdial DX-80 Voicemail Routing
by perryldonald - 09/25/20 12:48 PM
Separate day/night schedules on TDE100
by EV607797 - 09/25/20 03:29 AM
Who's Online Now
27 members (LenShustek, hbiss, nortelvoip, justbill, hitechcomm, Silversam, usedphones, metelcom, jsaad, phonman123, Telesystems, ECI Tech, BobRobert, Yoda, C5Z, dexman, Ruben, newtecky, nameless, Tip&Ring, RATHER BE FISHING, kenc, MarcTopia, Touch Tone Tommy, wikiwarrior22, Meyery2k, JBean3329), 133 guests, and 36 robots.
Key: Admin, Global Mod, Mod
Popular Topics (Views)
Forum Statistics
Forums94
Topics93,972
Posts637,333
Members49,354
Most Online5,661
May 23rd, 2018
Today's Birthdays
bcampbell, Joe Brez, masonville
Newest Members
Adam19871, tmr-afmk, Big Alan, simsh, bencahill
49354 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 34
hbiss 13
teleco 10
ABLE1 9
Bluewater Sailing
https://www.patreon.com/bePatron?u=5256033
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Sold AD
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2020
Trusted Partners