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How to transfer a phone call
#234961 08/27/07 09:28 AM
Joined: Aug 2007
Posts: 2
OP Offline
Joined: Aug 2007
Posts: 2
Hello all
my company uses the nec dterm 80 and i was wondering how do i go about transferring a phone call.

thanks for reading

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Re: How to transfer a phone call
#234962 08/27/07 10:40 AM
Joined: Feb 2006
Posts: 444
Joined: Feb 2006
Posts: 444
It would help if we know what kind of phone system it is, not just the type of telephone set.


Re: How to transfer a phone call
#234963 08/27/07 12:18 PM
Joined: Aug 2007
Posts: 2
OP Offline
Joined: Aug 2007
Posts: 2
hmmm im not too sure. i know that everyone within the company is linked together and all of em have extensions which i can use to transfer/call.

the way i've been taught to transfer calls for this type of phone is to do the following:
-put the caller on hold,
-dial the extension of the target you must transfer this person to,
-consult the target,
-go back to the caller by pressing the flashing green button (there is a line of these types of buttons right above the number pad)
-press transfer
-dial the target's extension.

supposedly, i'm supposed to hang up afterwards but oftentimes people have told me they don't get the calls. does this have to do with the time interval i provide before i hang up--do i need to wait a bit longer? (i usually just hang up immediately) or is it something else?

Re: How to transfer a phone call
#234964 08/27/07 04:37 PM
Joined: Apr 2007
Posts: 1,439
Joined: Apr 2007
Posts: 1,439
regardless of what NEC system you have (elite, IPK, IPKII, IPS2000, or IMX2400), the transfer process should be the same:

-while the call is in process press [transfer]
-dial the ext. number and announce the call
-hang up

-you can get the call back if they don't want it by pressing the line key on your phone the call is on instead of hanging up.

When you press [transfer] the call is automatically put on hold (flashing green button on your phone). There's NO reason to use the [hold] key when transferring a call.

If the ext. you're transferring to has lifted their handset to speak with you, tell them not to put it back in the cradle. This will disconnect the call. The call will automatically connect to the handset if it is up.


Moderated by  DrPbx, ttech 

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