|
|
|
|
Joined: Jan 2006
Posts: 18
Member
|
OP
Member
Joined: Jan 2006
Posts: 18 |
Customer has ACD set up on incoming lines for Customer service lines.
One agent when logged in will receive 2-3 beeps when answering calls from outside lines calling in. It will not happen on internal calls only from the outside . When she is logged in and takes a call, as soon as she answers the call she hears the 2-3 beeps in her ear. After that no other indication . Sound is like a truck backing up when she answers.
Could there be a "feature" inadver. put on this extension or do you think it could be a card fault. Set has been changed out and did not make any difference.
Any help would be appreciated.
Thanks
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jan 2006
Posts: 18
Member
|
|
OP
Member
Joined: Jan 2006
Posts: 18 |
Was able to clear trouble. Apparently Camp On (during transfer to Busy ext) was activated. Dialed code and cleared problem
|
|
|
|
Forums84
Topics94,303
Posts638,884
Members49,770
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
117
guests, and
243
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
|
|
