sundance-communications.com/forum Forums TDM Business Telephone Systems NEC Telephones & Systems DSX 80 Intramail not picking up ??

Hi,

I have a customer that bought a DSX 80 from the web. I installed it a couple of weeks ago. In night mode the system is supposed to go direct to extension 700, the voicemail. It's not working. Day it's supposed to overflow to Extension 700, also not working. It was working fine then decided to stop forwarding. I haven't changed anything since installation so I'm really mystified.

Is there a setting the customer can change within the System Administration that will not show on the DSX administration software?

Any suggestions? Flaky system? Bad software?

Thanks
Bill Harding

Try and dial extension 500.

Check 4101 and make sure it shows intramail installed.

If you cannot dial extension 500. It probably is a bad intramail. I had one do that about 3 months ago. Got new intramail and all is well.

I thought 700 was the intramail?

700 Is the UCD Etension for the intramail but if you look under numbering for voicemail then you will see that extensions 500 thru 507 are the direct extensions to the port on the intramail.

Depending on if you install a 4 port or 8 port will depend on which extensions will work.

It's a 4 port system. The locals 500-503 can be dialed. I was able to change the day settings in 3112 so it DIT'ed to extension 700 and it worked fine.

I can't make the system overflow during the day when I DIT it to key ring and overflow to ext 700 and set the DIT no answer in 1601 to 5 seconds or any other time. Also when the night button is on and it's DIT'd to Intramail it still rings in to extension 300 and doesn't go to Intramail.

Are the lines coming in on POTS or T1?
How does the customer want the system to handle incoming calls, ring certain extensions and than overflow to voice mail?

Night mode button, was it set up as night mode system or night mode 700? It should be setup as night mode system.

Ensure each trunk is set in 3112-01 to KeyRing,
3112-02 is set to "YES"
3112-03 is set to 700 (Overflow destination)
3112-04 is set to 700 (Direct terminate)

Also, check 4231-13, The TIME-OUT option in your Dial Table. By default is set to UTRF to 300..... whereby any caller reaching the AA and doesn't dial an option, the system voice mail will transfer that call to station 300.

Thanks Guys,


I'm still having a problem with the direct termination n either day or night. I have gone thru the setups including all the above and I can't find any problems.

I'd like it if someone had a look who knew what they were doing. I am stumped at this point.

email me at [email protected]

Did you Default the system before installing it like you are supposed to? if not you many have gremlins pop up for years to come.

I think I did. I do know this is driving me a bit nuts looking at the settings and knowing it's not working. I've got another call from the customer looking for an update and I don't have much to tell her.