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Joined: Jan 2008
Posts: 16
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Joined: Jan 2008
Posts: 16 |
i have a dsx80 thats dropping calls.
customer starting having trouble when
system was installed.checked programming
did not see anything out of order.any
suggestions???
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Joined: Dec 2005
Posts: 818
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Joined: Dec 2005
Posts: 818 |
Are calls being dropped when the business makes or receives the call - or both? How often does it happen? How long are they on the call before it is dropped, and is it always the same amount of time or is it random? Are the calls to the same areas? What kind of lines are they? Any answers would help to isolate the issue....good luck!
Steve
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
to add to Steve's post have you been on site and verified ?
Skip
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Serving SW and West central Fl since 1984
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Joined: Sep 2007
Posts: 8
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Joined: Sep 2007
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ALSO PLEASE MAKE SURE THE SYSTEM IS GROUNDED AND UPGRADE TO LATEST REL
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Joined: Apr 2005
Posts: 2,526 Likes: 4
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Joined: Apr 2005
Posts: 2,526 Likes: 4 |
I can't count the number of times after a new system install we received complaints of calls dropping. When you arrive on site and start asking questions you come to find out 1 call dropped, but they want to make sure its not going to happen again and also confirm nothings wrong with the system.
They are like new parents.
We get old too soon, smart too late
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Joined: Nov 2007
Posts: 369
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Joined: Nov 2007
Posts: 369 |
Check your Trunk Card..... the earlier version of the cards ended with the alpha-numeric A1 (e.g., DX7NA-8COIU-A1).. some of those cards had issues... where we were swapping them out with DS2000 trunk cards. Currently there is a new version of the DSX trunk card ending with B1. These cards appear to be more stable.
Last week I replaced an original A1 card (because of lines dropping) with the B1 card. No further issues have been reported.
The A1 card most likely is still under warranty.
"I didn't do it, and I won't do it again"
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Joined: Jan 2008
Posts: 16
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Joined: Jan 2008
Posts: 16 |
the calls are dropping in and out going. i have not had them see if the call is dropping at a certain time like 90sec or anything.the calls drop radomly.not everyone but alot of them.not on particular lines.
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Joined: Mar 2005
Posts: 97
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Joined: Mar 2005
Posts: 97 |
Again, check your trunk card and see what version it is. The A series cards had some issues with this.
And it certainly wouldn't hurt to have the switch at software version 2.11. 2.14 is the latest and greatest but it is still considered a field test version.
Have you checked for CPC from the telco? Some telco's give strange signaling that can make the switch think it has received CPC when it actually has not. You will want to set that timer accordingly.
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