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Joined: Jun 2008
Posts: 11
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OP
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Joined: Jun 2008
Posts: 11 |
I have a problem and was wondering if anyone has experienced it or knows how to solve it. The cust has a IPK II with a 8 port inmail. The system DIL's to the vm pilot # and auto attendant handles the call. The transfers are handled by call routing mailboxes. The problem is when Auto attendant transfers to an extension 90% of the time the caller Id number is displayed the other 10% it just says Transfer inmail on the extension Auto attendent has transfered to. Any help would be greatly appreciated.
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Joined: Jul 2006
Posts: 731
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Member
Joined: Jul 2006
Posts: 731 |
Make sure you have 14-01-22 CID to Voice Mail, checked for ALL your trunks.
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Joined: Jun 2008
Posts: 11
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OP
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Joined: Jun 2008
Posts: 11 |
I reviewed the programming on pc pro and found trunk 5 was not checked in 14-01-22. Thank you your help was very much appreciated.
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