web statisticsweb stats

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Oct 2004
Posts: 35
Member
Member
Offline
Joined: Oct 2004
Posts: 35
We have quite of few IPK II's installed and lately I been getting complaints on when the phone rings on an outside call they go off hook to answer it and there is a 2 or 3 second period of silence. You might answer saying "Thank you for calling" the caller only hears " you for calling". There is no auto attendant and there is only 7-8 phones in the ring group. Some have caller ID some don't. I have defaulted the system and it goes away but after input very minor programming it goes back to delaying. By minor I'm talking things like putting trunks in a trunk group etc. The software version is 2.11.
Any clues?

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Apr 2005
Posts: 2,526
Likes: 4
Member
*****
Member
*****
Offline
Joined: Apr 2005
Posts: 2,526
Likes: 4
Pots lines?
Channel bank?
T1, PRI?

We have had no complaints on your issue.


We get old too soon, smart too late
Joined: Jul 2006
Posts: 731
Member
Member
Offline
Joined: Jul 2006
Posts: 731
Are these sites serviced by the same telco? I would make sure the CID programming is correct. I always turn it on for all CO lines & extensions whether or not they are assigned to ring.


www.phonelinetech.com


"Can I Still Call Out?"
Joined: Oct 2004
Posts: 35
Member
Member
Offline
Joined: Oct 2004
Posts: 35
These are just plain old pots lines nothing special one has Caller ID the other does not,two completely different parts of town with two different carriers.

Joined: Apr 2008
Posts: 228
Member
Member
Joined: Apr 2008
Posts: 228
Is there a voicemail in the system?

Joined: Oct 2004
Posts: 35
Member
Member
Offline
Joined: Oct 2004
Posts: 35
There is voicemail but no auto attendant on either site

Joined: Jul 2006
Posts: 731
Member
Member
Offline
Joined: Jul 2006
Posts: 731
You might have to get NTAC involved in this one. If it's not something in your databases's, you might have a couple of bad CPU's.


www.phonelinetech.com


"Can I Still Call Out?"

Moderated by  ttech 

Link Copied to Clipboard
Newest Topics
NEC IP Phones
by juno - 04/04/25 09:05 AM
NEC IP phones rebooting
by jpet621 - 04/03/25 03:03 PM
SV9100 store hours mailbox
by muddybl - 04/03/25 02:10 PM
Samsung Os 7400 Pri Caller Id No Info
by John807 - 04/02/25 06:19 PM
Forum Statistics
Forums84
Topics94,512
Posts639,933
Members49,844
Most Online5,661
May 23rd, 2018
Newest Members
yeloshak, ty3995, Sippy, sersmith, Taddeo
49,844 Registered Users
Top Posters(30 Days)
Toner 9
Taddeo 4
dexman 3
DeanB 2
Who's Online Now
0 members (), 110 guests, and 30 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998 - 2025
Powered by UBB.threads™ PHP Forum Software 8.0.0