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Joined: Oct 2004
Posts: 35
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Joined: Oct 2004
Posts: 35 |
We have quite of few IPK II's installed and lately I been getting complaints on when the phone rings on an outside call they go off hook to answer it and there is a 2 or 3 second period of silence. You might answer saying "Thank you for calling" the caller only hears " you for calling". There is no auto attendant and there is only 7-8 phones in the ring group. Some have caller ID some don't. I have defaulted the system and it goes away but after input very minor programming it goes back to delaying. By minor I'm talking things like putting trunks in a trunk group etc. The software version is 2.11.
Any clues?
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Joined: Apr 2005
Posts: 2,526 Likes: 4
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Joined: Apr 2005
Posts: 2,526 Likes: 4 |
Pots lines?
Channel bank?
T1, PRI?
We have had no complaints on your issue.
We get old too soon, smart too late
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Joined: Jul 2006
Posts: 731
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Posts: 731 |
Are these sites serviced by the same telco? I would make sure the CID programming is correct. I always turn it on for all CO lines & extensions whether or not they are assigned to ring.
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Joined: Oct 2004
Posts: 35
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Joined: Oct 2004
Posts: 35 |
These are just plain old pots lines nothing special one has Caller ID the other does not,two completely different parts of town with two different carriers.
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Joined: Apr 2008
Posts: 228
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Joined: Apr 2008
Posts: 228 |
Is there a voicemail in the system?
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Joined: Oct 2004
Posts: 35
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Joined: Oct 2004
Posts: 35 |
There is voicemail but no auto attendant on either site
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Joined: Jul 2006
Posts: 731
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Joined: Jul 2006
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You might have to get NTAC involved in this one. If it's not something in your databases's, you might have a couple of bad CPU's.
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