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Joined: Mar 2009
Posts: 7
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Joined: Mar 2009
Posts: 7 |
Hello,
We've made some changes that are requiring that we change one of the extensions that results from our auto-attendant's "Press 1 for..." greeting.
I've not been down this road before, is anyone able to get me pointed in the right direction?
Thanks,
Dave
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
Depends on what voicemail system you have.
The programming is similar on all the NEC/Active Voice systems, but how you connect to them and set it up depends on which system you have.
Can you tell us which phone system and voicemail you have?
D
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Joined: Mar 2009
Posts: 7
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Member
Joined: Mar 2009
Posts: 7 |
Whoops, forgot that part. We have the NEC Electra Elite...
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Joined: Apr 2007
Posts: 1,439
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Member
Joined: Apr 2007
Posts: 1,439 |
You will need co-sessions software and a null-modem 9 pin cable to attach to the front of the VM card.
If your laptop/pc does not have a serial port you will also need a USB/serial adapter.
If you don't have co-sessions, I would highly recommend having a tech visit your site and install the software for you and show you how to use it. What you pay for the 60-90 minute visit will save you so much grief and frustration in getting the software setup.
If you want to find the software, we'll be more than happy to try to get you going.
D
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