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Joined: Aug 2006
Posts: 131
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Joined: Aug 2006
Posts: 131 |
I have a customer with an IPK. They have an mp3 player for the music on hold device. I've listened to the music and it's fine. I've turned on the BGM and listened and that's fine. However callers placed on hold hear choppy music that fades in and out. They have switched mp3 players and have the same result. Is this not compatable?
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
Some MP3 players do not have a balanced output for the headphone jack, can cause this issue.
Works fine with headphones, but the input for the system is more picky.
D
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Joined: Nov 2009
Posts: 4
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Joined: Nov 2009
Posts: 4 |
This is depends on the bit rate of the music file. you can try to normalize the music file by some third party softwares and can check it.
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Joined: May 2003
Posts: 2,924
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Joined: May 2003
Posts: 2,924 |
If music sounds good on bgm in house but bad over CO line MOH, most likely the lines. Any kind of VOIP stuff does not play well with music.
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Joined: Oct 2004
Posts: 1,492
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Joined: Oct 2004
Posts: 1,492 |
Brokeda is on to something! We fought with a carrier that changed out to a SOFT SWITCH and a dozen of our customers call saying that there MOH wasn't working. It took about a week of fighting with the carrier and they found that it was there problem because I went out to a site and took 3 different manufacturers system and installed 3 different MOH devices and they all did the same thing.
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Joined: Feb 2011
Posts: 2
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Joined: Feb 2011
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Originally posted by oobie:
Brokeda is on to something! We fought with a carrier that changed out to a SOFT SWITCH and a dozen of our customers call saying that there MOH wasn't working. It took about a week of fighting with the carrier and they found that it was there problem because I went out to a site and took 3 different manufacturers system and installed 3 different MOH devices and they all did the same thing. Hi, have the same problem here in Italy with Telecom Italia: how can I explain to customer service this problem ? Thanks a lot, tanja
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