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Joined: Sep 2008
Posts: 63
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OP
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Joined: Sep 2008
Posts: 63 |
The call duration timer (elapsed call timer) in the LCD currently goes away after the call is hung up immediately. The customer would like it to display for 15-20 seconds after the call, so they can notate. Trunks are ISDN/PRI. Any Ideas other than SMDR?
All-Tronics Inc. Battle Creek Michigan 1-800-968-7171
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Joined: Nov 2008
Posts: 953
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Joined: Nov 2008
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I would Think ACD with MIS, maybe a Call accounting System as well. That way he could Keep track for billing. Calls per agent so on and so forth. Also try MB:20-02-08.
"The Only Stupid Question, Is the Question Thats not Asked."
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Joined: Apr 2005
Posts: 2,500 Likes: 2
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Joined: Apr 2005
Posts: 2,500 Likes: 2 |
I looked and found no timer setting for what you are asking, SMDR with a call accounting software is your best bet.
If you are a NEC dealer or reseller call in a request to NEC. Once they receive enough request for a feature it is sent to engineering.
We get old too soon, smart too late
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