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SV8100 Call Duration Display
#242933 01/29/10 05:50 AM
Joined: Sep 2008
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jzett Offline OP
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The call duration timer (elapsed call timer) in the LCD currently goes away after the call is hung up immediately. The customer would like it to display for 15-20 seconds after the call, so they can notate. Trunks are ISDN/PRI. Any Ideas other than SMDR?


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Re: SV8100 Call Duration Display
#242934 01/29/10 06:11 AM
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I would Think ACD with MIS, maybe a Call accounting System as well. That way he could Keep track for billing. Calls per agent so on and so forth. Also try MB:20-02-08.


"The Only Stupid Question, Is the Question Thats not Asked."
Re: SV8100 Call Duration Display
#242935 01/29/10 06:33 AM
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I looked and found no timer setting for what you are asking, SMDR with a call accounting software is your best bet.

If you are a NEC dealer or reseller call in a request to NEC. Once they receive enough request for a feature it is sent to engineering.


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