sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems NEC Telephones & Systems SV8100: DTMF recievers going off line

Hi Guys,
Anyone experienced in R2.XX any issues where analog fones can't get dial tone?? We have a few sites here that are having this issue. A system reset fixes this and so does making all the receivers common in PRG10.09. This fixes it for about 30 days but it comes back again requiring a system reboot. The main cust that this is happening to is getting real pissed. The site has been upgraded to R3.00 and CPU trace turned on waiting for it to happen again.

Thanx in advance..

Do you have any daughter cards attached to the card in question, you really should not have to A: Mess with 10-09 or B: reset the system.
I know its frustrating.
When it went from 1.?? to 2.0 there was issues with DTMF tones going to the Voice Mail slow tones, no tones and then it would affect the whole system particular anai's. Only had it happen to 2 systems . Release 3.10 is out plus it adds on 4 FREE IP Phone Station Ports.
I see that in your post you said.." the main customer"...is this system Netlinked or anyting else going on esides a solo system? Plus What is you port count compared to what your system is licensed for? Now that I think about it we had 1 system that would lose phones, etc ,reset everything ok, 1 time it lost its license it would show they were there but if you went through the phone programing mode they were not , Had to intialize system and reload license file. This last one is a real reach but,sh#t happens that we just cant control. Sorry so lengthy

Hi Ham,

Thanx for your feed back.

I did a mass mail out to all the installer techs here, about 150 and got one reply back but it only happened once on that site and it was a Netlink with Zeacom as well. There are plenty on other large NetLink sites with Zeacom here with no such problems.. The main area that it is happening on the techs swear that it has happened on 4 different sites but feed back here on this group and in Australia don't seem to reflect any issues.

Will have to wait and see no that the system has been upgraded to R3.00

Had the same on the SV8300, Upgraded CPU, Still Did it, Upgraded Firmware Problem Cleared.