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#243290 03/11/10 05:33 AM
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i have a customer with 2 aspire s's. 1 location has a day message #001, which plays when no one answer incoming calls. A 2nd message #002 plays when the voice mail is put in the "night" mode.
The only thing i have been able to do is have the customer put the phone system in night mode and then put the intramail in message "overrie".
they said they used to be able to just put the phone system in night mode and then the night message would play. I can't seem to figure that
out. I am certified on the ds and dsx and intramail but trying to learn the aspire at this time. Also, i am programming via the telephone.
Any help would be appreciated.

P.S. any idea where i can get some reference material for the aspire as we are not aspire dealers.

Thanks for your time and efforts
Sincerely,
Crybrook

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#243291 03/11/10 07:42 AM
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The greeting that is played is based on the clock schedule programmed in 47-12-01 through 08. If the current time is 11:00 am and the system is put into night mode, it will still play the day message. It will only play the 2nd message during the "off" hours.

You could work around this by making the "over ride" mail box #002 in program 47-11-02. Then instead of putting the system in night mode, activate the "override" box via the voice mail system administrator.


"I didn't do it, and I won't do it again"
#243292 03/13/10 06:54 PM
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Thanks Eriway,
That's exactly what i did. I had the customer use the over ride mb 002, but they said all they ever did was put the system in "night mode"...
Finally, i quieried the customer without making them mad. I turns out, their day time message was actually... get this... cfna/busy to the local telco. they use the sytem vmail just for night time to answer immediately instead of calls going to local co message....

I can't believe i wasted this much time.

Remember, Make sure you thoroughly question the customer about the problem.

Thanks,

Crybrook

#243293 03/13/10 06:56 PM
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oh by the way, customer had cleared their call forward to vmail at the co. that is why the calls were ringing to intramail, when apparently it didn't before. Reprogrammed their co vmail to answer after 4 rings and changed table 1 in the intramail to play message 002.
all is well now.


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