web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#243471 04/09/10 10:08 AM
Joined: Apr 2010
Posts: 1
Member
OP Offline
Member
Joined: Apr 2010
Posts: 1
We have a DS1000 with the expansion card and 4 lines originally. There are 2 other lines which originally went to analog devices. We decided to move these 2 lines onto the DS1000 and use analog extensions for the devices instead. I connected the lines to the DS1000's 5th & 6th trunk ports then programmed the same as the other 4 trunks. (via Use Program 1001, 1002 & 1003) The new lines are not ringing into the DS1000 and when I access the trunks, instead of a dial tone I get a busy signal. (The lines work fine if I attach a single line phone directly.)

What did I miss on programming the new trunks or what's the proper procedure to add a new line on the DS1000?

Thanks in advance.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Apr 2005
Posts: 2,498
Likes: 2
Member
*****
Offline
Member
*****
Joined: Apr 2005
Posts: 2,498
Likes: 2
Check 1803 (trunk access), 1805 (ring assignment).
1701 (function key)


We get old too soon, smart too late
Joined: Nov 2007
Posts: 369
Member
Offline
Member
Joined: Nov 2007
Posts: 369
Check the cable/cord at the KSU for trunks 4, 5, 6. It should be a 6-pin modular plug with 3-pair cable/cord. Line 4 wires to pins 3 & 4 of the modular plug, line 5 wires to pins 2 & 5, line 6 wires to pins 1 & 6. It sounds like you're not getting dial tone into the KSU trunk ports.


"I didn't do it, and I won't do it again"

Moderated by  ttech 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,712 CTX100 install
186,799 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
Who's Online Now
2 members (Toner, justbill), 168 guests, and 234 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5