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Joined: Jun 2004
Posts: 261
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Joined: Jun 2004
Posts: 261 |
Has anyone had a problem with the MOH feature on the 3.13 software? I cannot get the music to play when call is on hold. I can hear the music on the system when I do 725 but when I check the call on hold. nothing...any ideas?
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Joined: Nov 2008
Posts: 953
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Posts: 953 |
"The Only Stupid Question, Is the Question Thats not Asked."
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Joined: Apr 2005
Posts: 2,527 Likes: 4
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If you have DID's check 22-11-09
We get old too soon, smart too late
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Joined: Jun 2004
Posts: 261
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Joined: Jun 2004
Posts: 261 |
No DIDs. CO Lines. 10-04-01 is set to external.
When I set to service code it works and also when I use the internal music source it works...
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Joined: Nov 2008
Posts: 953
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Joined: Nov 2008
Posts: 953 |
Did You Change any setting in MB:14-08?
"The Only Stupid Question, Is the Question Thats not Asked."
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Joined: Jun 2004
Posts: 261
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Joined: Jun 2004
Posts: 261 |
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Joined: Nov 2008
Posts: 953
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Joined: Nov 2008
Posts: 953 |
From PCPro, Open the Standard Tab And Chose System Installation. There is a Drop down for Audio settings. What is that set at?
"The Only Stupid Question, Is the Question Thats not Asked."
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Joined: Mar 2003
Posts: 680
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Joined: Mar 2003
Posts: 680 |
Check 10-21
By default it is set for J8 to Ext. Page / J9 to BGM
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Joined: Apr 2007
Posts: 1,439
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Joined: Apr 2007
Posts: 1,439 |
T&R is correct.
By default the two plugs on the CPU are set to BGM/External Page.
If you can dial 725 and hear music (BGM), your card is not setup correctly in 10-21.
D
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