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#243920 06/09/10 07:16 PM
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domino Offline OP
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Has anyone had a problem with the MOH feature on the 3.13 software? I cannot get the music to play when call is on hold. I can hear the music on the system when I do 725 but when I check the call on hold. nothing...any ideas?

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#243921 06/10/10 06:42 AM
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MB:10-04-01 Maybe?


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#243922 06/10/10 07:40 AM
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If you have DID's check 22-11-09


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#243923 06/10/10 08:18 AM
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domino Offline OP
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No DIDs. CO Lines. 10-04-01 is set to external.
When I set to service code it works and also when I use the internal music source it works...

#243924 06/10/10 08:24 AM
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Did You Change any setting in MB:14-08?


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#243925 06/10/10 10:17 AM
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domino Offline OP
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No...

#243926 06/10/10 11:42 AM
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From PCPro, Open the Standard Tab And Chose System Installation. There is a Drop down for Audio settings. What is that set at?


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#243927 06/10/10 07:23 PM
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Check 10-21

By default it is set for J8 to Ext. Page / J9 to BGM

#243928 06/14/10 08:42 AM
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T&R is correct.

By default the two plugs on the CPU are set to BGM/External Page.

If you can dial 725 and hear music (BGM), your card is not setup correctly in 10-21.

D


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