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Joined: Sep 2010
Posts: 3
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Trying to make changes to existing system, no-one know Elite Mail PW, different from system PW. Is there a way to reset VM card and start from scratch?
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Joined: Nov 2008
Posts: 953
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Posts: 953 |
Are you using Co-sessions to do Voice Mail Programming?
"The Only Stupid Question, Is the Question Thats not Asked."
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Joined: Aug 2005
Posts: 2,125
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Joined: Aug 2005
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Ask the receptionist if she has the instructions left by the original vendor. It's probably in a file folder marked "Telephones" but could be filed under V for voicemail, or under the name of the original vendor.
Or, call the original vendor.
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Joined: Jul 2010
Posts: 10
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Joined: Jul 2010
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Please read TOS on the posting of passwords. As in not allowed.
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
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Joined: Aug 2010
Posts: 47
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Joined: Aug 2010
Posts: 47 |
I too have a similar problem. I have downloaded Co-sessions but I could not seem to get a connection. I am using a toshiba netbook with a USB to Serial adapter. I was told by a support vendor that if nobody knows the current password you are locked out whether cosessions or through phone. THey told me I would have to default the system then reprogram. I have been asked to quote the time involved to do the default and reprogram. Please advise if this is true that I would have to default the system and redo and if so, what would be a good amount of time to quote for the start to finish?
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Joined: Aug 2010
Posts: 47
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Joined: Aug 2010
Posts: 47 |
Forgot to mention it is the IPK with Elitemail VMP DOS version.
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Joined: Nov 2008
Posts: 953
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Joined: Nov 2008
Posts: 953 |
Thats two different problems, Are you able to get to the Banner screen and don't have the password? or you just don't have the password?
"The Only Stupid Question, Is the Question Thats not Asked."
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Joined: Aug 2010
Posts: 47
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Joined: Aug 2010
Posts: 47 |
When trying to go through phone programming I have not password. I need to remove the passwords from all mailboxes and delete two mailboxes. WHen trying to go through cosessions I don't even get the banner on the software.
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Joined: Nov 2008
Posts: 953
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Joined: Nov 2008
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"The Only Stupid Question, Is the Question Thats not Asked."
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