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Joined: Aug 2010
Posts: 47
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Stumped by an IPK with Elitemail VMP. I have used two different copies of Cossessions, installed correctly, 1 windows 7 netbook with USB Adapter, two windows XP towers with serial port, 1 Windows 98 PC with serial port. I have used two USB adapters, three null modem cables. With the one copy of Cosessions I get hung on connection. With the other I get success with the software attempting to connect but will either say DSR TImeout or No response from host. I even went to another customer to be sure it was not my cables or something and I get the same result. I can't imagine that all my computers and/or cables are bad. Can anyone offer any ideas on what I may be running into here?
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Joined: Jul 2006
Posts: 171
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Check switch1-3 on the front of the voice mail car to make sure that it is not set to remote connect. I make sure everyone I work on is left set to remote in case I need to get in and make a small change without having to come to site.
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Joined: Dec 2008
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Also, be sure it isn't an LX version of the VMP. Cosessions does connect sometimes, but won't work.
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Joined: Aug 2010
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Smoom and Oldfashioned, thanks for responding. it is definitely VMP and all switches are in normal mode none in remote mode. Any other ideas?
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Joined: Apr 2007
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older Vm's connected at 19200, newer ones at 57600, have you tried both baud rates?
D
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Joined: Aug 2010
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Yes, tried all baud rates. Very odd issue. Even our manufacturer support company is stumped.
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Joined: Jul 2005
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I had a system down here some years ago with the same problem. It turned out that Co-session was corrupted in the mail. From memory we sent it back for reloading..
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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