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Joined: Apr 2008
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If I have no CFD set and answer the call than transfer the call out, it works. It does complete to the outside number.
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Joined: Oct 2005
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Try to forward the set to the on premise fax machine or another phone's DID, then try to forward to a land line off premise. Try a pause or two after the 9.
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Joined: Apr 2007
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I have run into a few carriers that will not allow an immediate forward off site from a PRI. Once the call has been answered, or rings once or twice, it will forward without issue.
Is this on a PRI? If so, are you using program 4-62 to send outbound caller ID?
D
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Joined: Apr 2008
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It is a PRI but i dont think they are using outbound caller id. I will check. thanks
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Joined: Apr 2008
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They do have outbound caller id on in 4-62. Do you think that is the problem? Funny thing is even on a busy no answer forward it does not work either.
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Joined: Apr 2007
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You may have to use LCR/ARS to get calls to fwd offsite with that particular carrier. You may also have to change 4-62 to show the main BTN and not that extension's DID number. Here's info for the IPKII, couldn't find anything for the 192/IPK... https://www.8100stuff.com/wordpress/?page_id=29#offprem
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Joined: Apr 2008
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Thanks doghart I will check it out and let you know what happens.
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Joined: Apr 2008
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update. tried changing 4-62 and the forward does not work. If I transfer the call out it works fine. I setup a car key that users can transfer to and it will forward the call out. I have verizon doing a trace on the call forward to see what they can find.
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Have You Tried Looking over Your Conversion Tables? MB: 1-1-22. to make sure You don't have Duplicates.
"The Only Stupid Question, Is the Question Thats not Asked."
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Joined: Apr 2008
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Yes i tried that and there was a duplicate for that one DID. i removed it and nothing changed. It does not matter what DID i use though. They all will not call forward off premise.
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