|
|
Joined: Aug 2008
Posts: 19
Member
|
OP
Member
Joined: Aug 2008
Posts: 19 |
I have a customer that has an NEC Electra Elite IPK system that wants to be able to have the supervisor listen in on calls for quality assurance. The only thing I see in the manual is info on the barge in alert. How do I set this up or where do I look for the information?
MWells
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Nov 2008
Posts: 953
Member
|
|
Member
Joined: Nov 2008
Posts: 953 |
Its Called "Call Monitoring",
MB: 1-1-86 = Turns alert tone On/Off.
MB: 1-8-08 = Set to Allow In "Feature Class of Service"(02) Per User.
"The Only Stupid Question, Is the Question Thats not Asked."
|
|
|
|
|
Joined: Aug 2008
Posts: 19
Member
|
|
OP
Member
Joined: Aug 2008
Posts: 19 |
Thanks for your quick response, once this has been set up, do I need a feature button to make it work. I am used to doing this on a Vodavi, it is just a matter of programming a feature button, put the phone in hands free mode, call a station in use and when you hear the busy signal, press the EOR button.
MWells
|
|
|
|
|
Joined: Nov 2008
Posts: 953
Member
|
|
Member
Joined: Nov 2008
Posts: 953 |
To Call Monitor using a station number:
1. Lift the handset or press Speaker,and wait for internal dial tone.
2. Press Feature.
3. Dial 66.
4. Dial the station to be monitored.
5. Press Feature.
6. Monitor is Enabled.
"The Only Stupid Question, Is the Question Thats not Asked."
|
|
|
|
|
Joined: Aug 2005
Posts: 2,125
Member
|
|
Member
Joined: Aug 2005
Posts: 2,125 |
Many folks set up a one-touch key for that extension on their phone. Then they can see if the phone is in use and monitor the call that's in progress. Useful for call center managers.
|
|
|
|
Forums84
Topics94,291
Posts638,815
Members49,767
| |
Most Online5,661
May 23rd, 2018
|
|
|
0 members (),
108
guests, and
414
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
