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#246008 02/18/11 05:18 AM
Joined: Sep 2005
Posts: 128
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Joined: Sep 2005
Posts: 128
NEC 2000 IPS phone system to a NEAXMail AD-64 Version 2.3 viove mail. The phones that had the record botten (F1091) when they push it to record, it says VM BUSY and I have no clue what happened if I could get some help I would thankful.Brad


Brad
Phone System Manager for our NEC
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#246009 02/18/11 12:11 PM
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The Record button activates "live record" i.e. recording a conversation to your mailbox like a voicemail message.

VM Busy probably means that the location in programming that the phone system thinks is the pilot to your voicemail actually goes no where.

Check CM 5115.

Also call the VM pilot and see if it is correct.

Check for bad/locked ports on the AD-64.

Check AD-64 usage (peg count) to see if it's actually at capacity.

Check user's reserved space, see if excessive recorded calls have filled HDD, or alloted space.

Watch the AD-64 console and made a test call from that button on the user's phone.

#246010 02/19/11 12:29 PM
Joined: Apr 2007
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Also think you have to allow live record per mailbox on the AD-64

#246011 02/20/11 08:26 AM
Joined: Sep 2005
Posts: 128
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Thank you doghart CM 5115 got unprogrammed. You are the man. Brad


Brad
Phone System Manager for our NEC
Choose a job you love, and you will never have to work a day in your life.

Moderated by  ttech 

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